Open to opportunities

Jino Tokieda

@jinotokieda

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Senior Remote Executive Assistant | 8+ Years

Philippines

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What I'm looking for

I seek remote roles supporting SMBs or founders where I can manage operations, create content, improve processes, and drive growth in a collaborative, results-oriented environment.

I am a seasoned professional specializing in executive support and daily operations for fast-paced startups. Currently, I serve as an Associate for Xclaymation and GetPeople, where I oversee daily operations and ensure organizational efficiency.

My background is built on long-term client partnerships, most notably a five-year tenure as the operational lead for a Dallas-Fort Worth client. During this time, I managed multiple tech ventures and a coffee shop, acting as the primary backbone for their daily business functions. I also have extensive experience supporting a Philadelphia-based CEO across the logistics, construction, and real estate sectors.

With a diverse professional history including EMEA/APAC Account Management and Quality Assurance, I bridge the gap between high-level strategy and hands-on execution. Beyond my corporate work, I leverage 20 years of skateboarding expertise to drive content creation and strategic outreach for brands like Skate The Foundry.

I am a proactive, "async-first" communicator ready to help you scale your business and reclaim your time.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Pinpoint Logistics LLC

Aug 2024 - Jan 2026 (1 year 5 months)

Provided comprehensive executive support to CEOs across a logistics, general contracting, and property rental portfolio, managing administrative tasks, social media content, and day-to-day operations to ensure smooth business performance.

Executive Support Social Media Management Operations Management Administrative Operations Content Creation Calendar Management

Executive Virtual Assistant

Sons Coffee

Jan 2020 - Nov 2024 (4 years 10 months)

Provided unified executive and administrative support across multiple enterprises, handling bookkeeping, payroll, content creation, social media management, and operations to maintain seamless company workflows.

Bookkeeping Payroll Content Creation Social Media Management Operations Management Project Coordination Administrative Support

Content Creator

Skate The Foundry

Mar 2024 - Jul 2024 (4 months)

Managed content and marketing for two skateboarding brands, producing daily blog posts, YouTube and Instagram content, designing thumbnails, and conducting lead generation to grow U.S. outreach.

Content Strategy YouTube Management Instagram Ads Lead Generation Audience Engagement

Account Executive

Kodakit

May 2019 - Jan 2020 (8 months)

Served as liaison to Singapore HQ and regional teams, managing the end-to-end order process, ensuring quality control, and reporting performance metrics to improve client satisfaction.

Account Management Order Management Quality Control Cross Cultural Communication Performance Metrics

Quality Analyst

IBEX Global

Oct 2016 - May 2019 (2 years 7 months)

Ensured adherence to QA guidelines and client standards by assessing customer interactions, leading coaching sessions, conducting cross-site calibrations, and producing detailed quality reports.

Quality Assurance Coaching Data Analysis Cross Site Calibration

Customer Care Advisor

Xerox

Oct 2014 - Feb 2016 (1 year 4 months)

Provided customer support for a US technology client (Apple), handling billing queries, troubleshooting iOS and macOS issues, and transitioning from email to real-time chat support.

Chat Support Email Support iOS Customer Support Technical Troubleshooting Billing Support

Customer Service Representative

Teleperformance

Oct 2013 - Jun 2014 (8 months)

Delivered chat and voice support for AT&T customers, resolving mobility and billing issues while providing technical guidance and promotional information.

Customer Service Voice support Chat Support Troubleshooting Customer Retention