Jim Santilli
@jimsantilli
Dedicated Senior Technical Specialist with extensive enterprise experience in physical security systems, software support, and industrial automation.
United StatesWhat I'm looking for
At LenelS2, I troubleshoot complex customer issues, maintain AWS-hosted OnGuard environments, and upgrade and maintain Milestone video installations. I also deliver advanced support, technical consultations, data analysis, and training for customers and field service engineers.
Over more than 12 years in industrial automation, access control, and IT support, I’ve led OnGuard projects, managed enterprise databases and upgrades, and partnered with engineering, sales, product management, and technical support teams to deliver reliable solutions.
Experience
Work history, roles, and key accomplishments
• Troubleshoot and resolve complex technical issues for customers
• Provide advanced technical support and expertise for Industrial Automation solutions
• Collaborate with cross-functional teams to ensure successful solution implementation
• Conduct training sessions for customers and field service engineers
• Stay updated with industry trends and advancements, providing improvement recommendation
● Offer consultations for customers on the OnGuard system, advising best practices.
● Perform routine maintenance calls to prevent issues and manage databases.
● Conduct technical advisement calls to address existing or new problems.
● Assist clients with upgrade planning, manage enterprise, hardware, and log transactions across customer enterprise systems.
● Provide OnGuard system data analysis.
● Deliver system evaluation and advisory services for a Fortune 50 company.
● Offer reliable, innovative, and proactive maintenance diagnostics to optimize the performance of the OnGuard security system.
● Spearhead OnGuard-related projects, assuming full responsibility for project management duties.
● Lead technical advisement calls, taking charge of call agendas for effective communication.
● Of
● Drive OnGuard-related projects by assuming comprehensive responsibility for project management tasks.
● Lead Technical advisement calls, directing the agenda to ensure effective communication.
● Provide specialized expertise in software and database customer and VAR project resources.
● Evaluate and refine business procedures through a meticulous process of assessment and development.
● Cultivat
● Troubleshooting and resolving issues with clients pertaining to hardware/software.
● Comprehensive management and migration of new added enterprise users within the existing financial institution.
● Research and development of procedures to effectively reduce handle time.
● Diffuse situations with the client and the assigned group working towards a resolve for issue at hand.
● Training and over
Worked as Manager at Pizza Shack 2.
Desktop Support and Operations
Computer Consulting and Development
Technical and Remote Support
Field Service Support
Education
Degrees, certifications, and relevant coursework
St. John Fisher University
Information Technology
Worked as a student technician providing desktop support and technical assistance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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