Eduardo Araujo
@eduardoaraujo
I lead IT support, CRM, and SAP operations to improve system reliability and user satisfaction.
United StatesWhat I'm looking for
I've spent 15+ years improving system reliability, user satisfaction, and operational efficiency through technical support and project management.
At Master Business Services Corp, I diagnose and resolve technical issues and implemented Zendesk and Jira for ticket management. I also administer Active Directory, including users, groups, GPOs, and Domain Controllers.
Previously, I managed CRM and SAP systems at Almacenes Leon and led SAP upgrades, workflow improvements, and complex issue resolution at Wind Telecom S.A. I bring hands-on experience across technical support, security protocols, Windows, CRM, SAP, and web technologies.
Experience
Work history, roles, and key accomplishments
Lead Facilities/Janitor
Restaurant Associates (Delta One Lounge)
Sep 2025 - Present (1 year 1 month)
Maintains facilities and common areas in perfect condition, manages equipment, and coordinates janitorial and facilities activities.
Technology Desktop Manager
MASTER BUSINESS SERVICES CORP
Jan 2022 - Present (4 years 9 months)
Diagnoses and resolves technical issues, implemented Zendesk and Jira for ticketing, and administers Active Directory including user/group management and GPOs.
Warehouse Manager
MAGESTIC GIFTWARE (Retail)
Nov 2022 - Dec 2023 (1 year 1 month)
Established warehouse practices and protocols using QuickBooks, and set warehouse and team goals in collaboration with executive management.
IT Department Manager
ALMACENES LEON
Mar 2017 - Nov 2021 (4 years 8 months)
Managed CRM and SAP systems, ensuring alignment with business goals, and coordinated strategic projects to enhance operational efficiency.
SAP Senior Engineer
WIND TELECOM S.A.
May 2014 - Mar 2017 (2 years 10 months)
Led SAP system upgrades, resolved complex issues, and improved system performance for multiple business units while supporting daily operations.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Azure Fundamentals, Cloud Computing
Earned the Microsoft Azure Fundamentals certification from Microsoft in 2021.
Certiport
IC3 Digital Literacy Certification, Digital Literacy
Earned the IC3 Digital Literacy Certification from Certiport in 2021.
Microsoft
Microsoft Dynamics 365 Fundamentals, Dynamics 365
Earned the Microsoft Dynamics 365 Fundamentals certification from Microsoft in 2021.
Microsoft
MTA: Windows Operating System Fundamentals, Windows Operating System
Earned the MTA: Windows Operating System Fundamentals certification from Microsoft in 2021.
CompTIA
CompTIA IT Fundamentals+ (ITF+), Information Technology
Earned the CompTIA IT Fundamentals+ (ITF+) certification from CompTIA in 2021.
ISACA
Cybersecurity Auditor, Cybersecurity
Earned the Cybersecurity Auditor certification from ISACA in 2020.
INFOTEP
Web Designer (HTML, CSS, JavaScript), Web Design
Completed the Web Designer (HTML, CSS, JavaScript) program from INFOTEP in 2020.
Microsoft
MS-900 Microsoft 365 Fundamentals, Microsoft 365
Earned the MS-900 Microsoft 365 Fundamentals certification from Microsoft in 2020.
Kriterion
CRM - Memorable Customer Experiences, Customer Relationship Management
Completed the CRM - Memorable Customer Experiences program from Kriterion in 2014.
Dominican University O&M
Bachelor Degree, Computer Sciences Engineering
Bachelor Degree in Computer Sciences Engineering from Dominican University O&M in Santo Domingo, Dominican Republic, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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