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Donovan Hicks

@donovanhicks

Message

Senior operations leader and brand strategist who scales high-volume logistics and boosts human performance.

United States

Message

What I'm looking for

I’m looking to lead high-volume operations, apply I-O psychology to improve retention and throughput, and drive engagement and compliance in mission-driven environments—so teams and outcomes both move faster.

I’m a Senior Operations Leader (Amazon L6) and Brand Strategist with 11+ years of experience in high-volume logistics, remote workforce management, and multi-site fulfillment. I’ve managed 300+ associates, led teams of supervisors, and owned multi-million dollar budgets while driving 99%+ compliance in highly regulated environments.

In my current role as an Operations Manager, I directly lead multi-departmental logistics and fulfillment with a strong focus on service reliability and workforce engagement. I apply Industrial-Organizational (I-O) Psychology principles to organizational design, improving associate retention and throughput by 15%, and I consistently exceed regional production and quality KPIs.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Target

Feb 2024 - Present (2 years 4 months)

Directed multi-department logistics and fulfillment operations to improve service reliability and workforce engagement. Applied I-O Psychology to organizational design, increasing associate retention and throughput by 15%, while exceeding regional safety, production, and quality KPIs.

I O Psychology KPIs Lean Six Sigma Process Optimization Safety Compliance Performance Coaching

Manager II, Operations

Amazon

Mar 2021 - Feb 2024 (2 years 11 months)

Led 300+ associates and supervisors in a high-volume fulfillment node, managing a $10M+ annual operations budget. Reduced operational bottlenecks by 20%, maintained 99.5% on-time delivery via carrier performance audits, and coordinated international disaster-response logistics under shifting regulations.

Operations Leadership Team Management Budget Management Process Optimization Carrier Performance On Time Delivery Compliance

Logistics Analyst & Case Manager

Apple

Oct 2013 - Mar 2021 (7 years 5 months)

Managed high-complexity, fully remote logistics escalations and shipping discrepancies. Served as a liaison between technical engineering teams and end-users to resolve systemic supply chain issues, sustaining a 98% CSAT score.

Remote Logistics Escalation Management Customer Relations Case Management Supply Chain Troubleshooting CSAT