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James Evans

@jamesevans2

Operations and Trust & Safety professional at TikTok/ByteDance who improved multilingual QA processes and maintained 90%+ accuracy in Brazil.

United States

Message

At TikTok/ByteDance, I progressed from Search Operations Specialist into Quality Analyst roles after maintaining 98%+ accuracy across 20+ projects and 1,500+ cases. I owned quality analysis across global commerce initiatives, including reviewer calibration, RCA reporting, and performance monitoring.

I established quality processes for multilingual operations, leading Brazil market QA to maintain 90%+ accuracy while meeting all weekly deliverables. I also designed reviewer training and assessments to support new team readiness.

At Accenture Flex | META Trust and Safety, I worked on specialized Appeals workflows and earned two Innovation Awards for operational tools. My Excel-based decision-support system reduced Appeals processing time by approximately 50% while maintaining reviewer oversight and policy accuracy.

Experience

Work history, roles, and key accomplishments

Quality Analyst

TikTok/ByteDance

Apr 2024 - Jul 2026 (2 years 3 months)

Progressed from Search Operations Specialist to Quality Analyst, maintaining 98%+ accuracy across 20+ projects and 1,500+ cases. Owned quality analysis, reviewer training, and calibration for global commerce operations, including Brazil market QA.

Quality Analysis Reviewer Calibration RCA Reporting Performance Monitoring Training Online Shopping Policy Coaching Stakeholder Management

Trust and Safety Associate

Accenture Flex

Sep 2020 - Feb 2024 (3 years 5 months)

Selected for Meta Ads Integrity Appeals, owning specialized workflows involving queue management, fraud investigations, and policy interpretation. Earned two Innovation Awards for an Excel-based decision support system that reduced processing time by 50%.

Trust and Safety Appeals Management Queue Management Fraud Investigation Policy Interpretation Process Improvement Excel Training

Subject Matter Expert

MMC Group

May 2016 - Sep 2020 (4 years 4 months)

Reviewed advertising applications for compliance with Meta policies, consistently exceeding quality and productivity expectations. Trained and mentored new reviewers, reducing onboarding time from two weeks to one week.

Policy Compliance Investigation Appeals Training Mentorship Multilingual Policy Analysis

Data Processor

RunTitle Inc.

Nov 2014 - Mar 2016 (1 year 4 months)

Processed and validated legal property records for large-scale digitization. Redesigned scanning workflows with barcode automation and produced operational reports for executive leadership.

Data Processing Data Validation Workflow Automation Barcode Systems Reporting Training