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Kenni Allen

@kenniallen

I am a bilingual trust and safety leader specializing in policy enforcement and data-driven operations.

United States
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What I'm looking for

I seek a leadership role in trust & safety or operations where I can apply bilingual policy enforcement, data analytics, and process optimization to scale safe platforms while mentoring teams.

I am a bilingual trust and safety leader with extensive experience enforcing global policy, managing high-risk escalations, and leading data-driven operations.

At Genpact supporting Meta, I directed a bilingual team of 10+ analysts, consistently exceeded KPI targets, and coordinated escalations involving legal, safety, and PR-sensitive content. I also developed escalation frameworks and led quality audits that reduced turnaround time and improved decision consistency.

I apply analytics and automation—Python, SQL, Tableau, Power BI, and CRM tools—to surface risk, optimize SOPs, and scale moderation workflows across English and Spanish. I have a track record of reviewing high volumes (800+ items daily) with 95%+ accuracy while mentoring SMEs and analysts.

I seek roles where I can blend policy, people, and technology to build safer digital communities, mentor teams, and drive measurable operational improvements. I am completing a Master's in Data Science to deepen my analytics impact.

Experience

Work history, roles, and key accomplishments

AA

Multi-Lingual Analyst

Allergan / Adecco

Jan 2014 - Jan 2015 (1 year)

Evaluated warranty and compliance claims using decision trees and escalated high-risk cases to FDA compliance, ensuring accurate, culturally competent resolutions for Spanish and Portuguese-language escalations. Maintained regulatory adherence across case reviews.

Education

Degrees, certifications, and relevant coursework

CC

College de Paris / Careerera

Master of Science in Data Science, Data Science

Pursuing a Master's in Data Science through College de Paris / Careerera online program.

Florida State University logoFU

Florida State University

Bachelor of Arts, Spanish Language, Literature & Culture

Activities and societies: FSU Genesis Leadership Development Program; International program in Valencia, Spain.

Bachelor of Arts in Spanish Language, Literature & Culture with minors in Exercise Science and Philosophy and completion of an international program in Valencia, Spain.

Tech stack

Software and tools used professionally

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