Kenni Allen
@kenniallen
I am a bilingual trust and safety leader specializing in policy enforcement and data-driven operations.
What I'm looking for
I am a bilingual trust and safety leader with extensive experience enforcing global policy, managing high-risk escalations, and leading data-driven operations.
At Genpact supporting Meta, I directed a bilingual team of 10+ analysts, consistently exceeded KPI targets, and coordinated escalations involving legal, safety, and PR-sensitive content. I also developed escalation frameworks and led quality audits that reduced turnaround time and improved decision consistency.
I apply analytics and automation—Python, SQL, Tableau, Power BI, and CRM tools—to surface risk, optimize SOPs, and scale moderation workflows across English and Spanish. I have a track record of reviewing high volumes (800+ items daily) with 95%+ accuracy while mentoring SMEs and analysts.
I seek roles where I can blend policy, people, and technology to build safer digital communities, mentor teams, and drive measurable operational improvements. I am completing a Master's in Data Science to deepen my analytics impact.
Experience
Work history, roles, and key accomplishments
VP/Director of Sales
Eagle Corps Essentials, LLC
Jan 2024 - Present (1 year 7 months)
Oversee digital infrastructure, bids, and promotional content for government and commercial clients while leading cross-functional teams to deliver safety- and compliance-focused proposals. Apply data-driven insights to improve client trust and win rates.
Directed a bilingual team of 10+ analysts in ML-driven policy enforcement, consistently exceeding KPI targets and reducing escalation turnaround through new frameworks. Managed high-risk content escalations and coordinated with Meta stakeholders to ensure timely, compliant resolutions.
Multi-Lingual Analyst
Allergan / Adecco
Jan 2014 - Jan 2015 (1 year)
Evaluated warranty and compliance claims using decision trees and escalated high-risk cases to FDA compliance, ensuring accurate, culturally competent resolutions for Spanish and Portuguese-language escalations. Maintained regulatory adherence across case reviews.
Founder & Executive Director
Kinder Kids, LLC
Jan 2010 - Jan 2013 (3 years)
Coordinated therapy services for children with disabilities and implemented Spanish-language healthcare plans still used by DHEC Georgia, building multi-agency partnerships to deliver family-centered services. Directed program operations and service delivery.
Director of Multi-Lingual Ops
A&W Associates
Jan 2006 - Jan 2008 (2 years)
Produced Spanish-language safety and compliance manuals and trained staff on bilingual client engagement, improving service quality and regulatory adherence. Led operational initiatives to standardize multilingual processes.
Bilingual Client Services Supervisor
Epic Health Care
Jan 2017 - Present (8 years 7 months)
Managed a Spanish-speaking caseload of 78 patients and supervised a team of 6 coordinators, breaking revenue records through process optimization and improving quality of care. Acted as interpreter during intake and medical communications to ensure compliance.
Education
Degrees, certifications, and relevant coursework
College de Paris / Careerera
Master of Science in Data Science, Data Science
Pursuing a Master's in Data Science through College de Paris / Careerera online program.
Florida State University
Bachelor of Arts, Spanish Language, Literature & Culture
Activities and societies: FSU Genesis Leadership Development Program; International program in Valencia, Spain.
Bachelor of Arts in Spanish Language, Literature & Culture with minors in Exercise Science and Philosophy and completion of an international program in Valencia, Spain.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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