Open to opportunities

Kenni Allen

@kenniallen

Message

I am a bilingual trust and safety leader specializing in policy enforcement and data-driven operations.

United States

Message

What I'm looking for

I seek a leadership role in trust & safety or operations where I can apply bilingual policy enforcement, data analytics, and process optimization to scale safe platforms while mentoring teams.

I am a bilingual trust and safety leader with extensive experience enforcing global policy, managing high-risk escalations, and leading data-driven operations.

At Genpact supporting Meta, I directed a bilingual team of 10+ analysts, consistently exceeded KPI targets, and coordinated escalations involving legal, safety, and PR-sensitive content. I also developed escalation frameworks and led quality audits that reduced turnaround time and improved decision consistency.

I apply analytics and automation—Python, SQL, Tableau, Power BI, and CRM tools—to surface risk, optimize SOPs, and scale moderation workflows across English and Spanish. I have a track record of reviewing high volumes (800+ items daily) with 95%+ accuracy while mentoring SMEs and analysts.

I seek roles where I can blend policy, people, and technology to build safer digital communities, mentor teams, and drive measurable operational improvements. I am completing a Master's in Data Science to deepen my analytics impact.

Experience

Work history, roles, and key accomplishments

Current

VP/Director of Sales

Current

Eagle Corps Essentials, LLC

Jan 2024 - Present (1 year 8 months)

Oversee digital infrastructure, bids, and promotional content for government and commercial clients while leading cross-functional teams to deliver safety- and compliance-focused proposals. Apply data-driven insights to improve client trust and win rates.

Sales Strategy Proposal Development Compliance Data Analysis Client Relations CRM (Salesforce)Team Leadership

Trust & Safety Operations

Genpact

Jan 2018 - Jan 2024 (6 years)

Directed a bilingual team of 10+ analysts in ML-driven policy enforcement, consistently exceeding KPI targets and reducing escalation turnaround through new frameworks. Managed high-risk content escalations and coordinated with Meta stakeholders to ensure timely, compliant resolutions.

Content Moderation Escalation Management Team Leadership SOP Development Risk Analysis Spanish Data Analytics

Multi-Lingual Analyst

Allergan / Adecco

Jan 2014 - Jan 2015 (1 year)

Evaluated warranty and compliance claims using decision trees and escalated high-risk cases to FDA compliance, ensuring accurate, culturally competent resolutions for Spanish and Portuguese-language escalations. Maintained regulatory adherence across case reviews.

Regulatory Compliance Decision Trees Spanish Portuguese Risk Analysis Quality Assurance

Founder & Executive Director

Kinder Kids, LLC

Jan 2010 - Jan 2013 (3 years)

Coordinated therapy services for children with disabilities and implemented Spanish-language healthcare plans still used by DHEC Georgia, building multi-agency partnerships to deliver family-centered services. Directed program operations and service delivery.

Program Development Healthcare Coordination Spanish Partnership Building Policy Implementation Family Services Multilingual Communication

Director of Multi-Lingual Ops

A&W Associates

Jan 2006 - Jan 2008 (2 years)

Produced Spanish-language safety and compliance manuals and trained staff on bilingual client engagement, improving service quality and regulatory adherence. Led operational initiatives to standardize multilingual processes.

Training Development Compliance Spanish Operations Management Bilingualism SOP Development Quality Assurance

Bilingual Client Services Supervisor

Epic Health Care

Jan 2017 - Present (8 years 8 months)

Managed a Spanish-speaking caseload of 78 patients and supervised a team of 6 coordinators, breaking revenue records through process optimization and improving quality of care. Acted as interpreter during intake and medical communications to ensure compliance.

Team Supervision Patient Care Coordination Process Optimization Spanish Revenue Growth Scheduling CRM

Education

Degrees, certifications, and relevant coursework

College de Paris / Careerera

Master of Science in Data Science, Data Science

Pursuing a Master's in Data Science through College de Paris / Careerera online program.

Florida State University

Bachelor of Arts, Spanish Language, Literature & Culture

Activities and societies: FSU Genesis Leadership Development Program; International program in Valencia, Spain.

Bachelor of Arts in Spanish Language, Literature & Culture with minors in Exercise Science and Philosophy and completion of an international program in Valencia, Spain.