Eric Sung
@ericsung
AI and Trust & Safety specialist optimizing models with rigorous evaluation and workflows.
United StatesWhat I'm looking for
I am a detail-oriented AI and Trust & Safety specialist with 7+ years of experience in content moderation, AI evaluation, and policy-driven testing. I design evaluation methodologies and conduct risk assessments to fine-tune AI models and drive accurate outputs.
At X.AI I focused on AI-driven image creation, video captioning, and data criteria creation, producing original works and standardizing workflows with flowcharts and documentation to boost team efficiency. At Apple and Meta I consistently ranked highly for productivity and accuracy while contributing to special projects that required nuanced judgment.
My background includes hands-on grading and analysis of audio to improve virtual assistant ML accuracy, leading small teams to resolve duplicate content issues, and creating resources and training that raised reviewer accuracy. I have experience recruiting and coding qualitative research data from a university research setting.
I bring a strong record in workflow optimization, research, and user experience improvement, along with practical skills in QA, data annotation across media types, common office suites, and working knowledge of LLMs. I am fluent in Mandarin Chinese and committed to building safer, higher-quality AI systems.
Experience
Work history, roles, and key accomplishments
AI Tutor
X.AI
Jan 2024 - Present (1 year 8 months)
Specialist in AI-driven image creation and video captioning, created data criteria and documentation to standardize workflows and improve model fine-tuning and video interpretation accuracy.
APTop-performing grader who analyzed audio to improve Siri ML accuracy, handled sensitive ambiguous cases, and trained peers to raise grading speed and quality.
Developer Operations Policy Analyst
Meta via Accenture
Nov 2020 - Dec 2021 (1 year 1 month)
Investigated social media integrations and app features, created training/resources that improved reviewer accuracy, and provided design insights that drove UI updates and efficiency gains.
SUResearch Assistant
Stanford University
Sep 2019 - Jun 2020 (9 months)
Collaborated on social media and mental wellbeing research, recruited 75+ participants, transcribed interviews, and applied qualitative coding to identify key themes for a study under review.
APLed a six-member team to identify and remove duplicate App Store listings, analyzed app binaries and metadata to enforce iOS standards, and documented workflows that informed department software updates.
Education
Degrees, certifications, and relevant coursework
FCFoothill College
Associate of Arts, Sociology; Psychology
Earned dual Associate of Arts degrees in Sociology and Psychology to strengthen research and social science foundations.
GAGeneral Assembly
Certificate, User Experience Design
2015 - 2015
Completed the User Experience Design Immersive bootcamp focusing on UX research, interaction design, and prototyping.
UDUniversity of California, Davis
Bachelor of Arts, International Relations
2010 - 2014
Completed a Bachelor of Arts in International Relations with an emphasis in Peoples & Nationalities, focusing on global political and social topics.
Availability
Location
United StatesAuthorized to work in
Job categories
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