jijo johnson
@jijojohnson
Customer Success & Account Management leader driving SaaS revenue growth and retention across EU marketplaces.
IndiaWhat I'm looking for
I’m a Customer Success and Account Management professional with 6+ years of experience driving revenue growth, managing large customer portfolios, and building strategic business relationships across e-commerce, banking, and business development. I focus on measurable outcomes—Net ARR growth, retention, and performance discipline.
At Amazon Development Center, Hyderabad, I currently manage 40+ enterprise seller accounts daily across all 10 EU Amazon marketplaces. As a team POC for ACHT, Resolve Rate, and Reopen Rate, I lead cross-functional improvement with Operations, Marketplace, Finance, and Product to help the team hit performance benchmarks while maintaining near-perfect quality.
I’ve consistently translated customer needs into growth through upselling and cross-selling. At Byju’s, I generated 3+ lakhs revenue in my first month, and at ICICI Bank I drove cross-sell and upsell strategies across 1,000+ privileged banking customers—expanding portfolio revenue and share-of-wallet.
I also invest in people and process. I’ve onboarded and coached 8 cohorts (~50+ associates), designed individualized performance plans, and supported workforce planning and SLAs. Alongside this, I’m the founder of LexEra Legal Technologies—an AI-powered legal SaaS in working-prototype stage (Next.js, Supabase, Razorpay)—and I bring that hands-on product mindset back into how I serve customers.
Experience
Work history, roles, and key accomplishments
Founder, AI-Powered Legal SaaS
LexEra Legal Technologies
Jan 2025 - Present (1 year 6 months)
Founded LexEra Legal Technologies and is building an AI-native legal-tech SaaS platform, owning the end-to-end product lifecycle from research and scoping to UX, AI integration, compliance-aware design, and iterative testing. Built 8 prototype modules including an AI legal assistant, document analysis, drafting tools, a client manager, court calendar, strike intelligence, a fee tracker, and an adv
Senior Seller Support Specialist
Amazon Development Center
Jan 2021 - Present (5 years 6 months)
Manage a portfolio of 40+ enterprise seller accounts across 10 EU Amazon marketplaces, resolving escalations and recommending solutions to improve account health and retention. Serve as team POC for ACHT, Resolve Rate, and Reopen Rate, led scheduling initiatives, and coached 8 new-hire cohorts.
Business Development Associate
Byju’s (Think & Learn Pvt Ltd)
Jan 2020 - Jan 2021 (1 year)
Sold consultative SaaS solutions via in-person and virtual engagements, generating 3+ lakhs revenue in the first month and maintaining 1.5–3 lakhs monthly. Conducted market and competitive analysis and executed customized connection strategies aligned to client objectives.
Privilege Banking Relationship Manager
ICICI Bank
Jan 2019 - Jan 2020 (1 year)
Managed a strategic portfolio of 1,000+ high-value banking customers, building relationships from operations through senior management to maximize revenue per account. Drove cross-sell and upsell strategies and handled pricing/terms negotiations and escalated client concerns to support retention and satisfaction.
Education
Degrees, certifications, and relevant coursework
MVSR Engineering College
Master of Business Administration, Human Resources
2017 - 2019
Earned an MBA with a specialization in Human Resources from MVSR Engineering College (2017–2019).
Vivekananda Degree College
Bachelor of Commerce, Computers
2012 - 2015
Completed a B.Com (Computers) at Vivekananda Degree College (2012–2015).
Availability
Location
IndiaAuthorized to work in
Portfolio
lexera-next.vercel.appJob categories
Skills
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