Open to opportunities

Jijesh Pachikkaran

@jijeshkrishnan

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Customer-focused sales and accounting professional driving service excellence and business growth.

India

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What I'm looking for

I am looking for a sales or accounting role in a growth-oriented company where I can improve customer experience, drive store performance, and expand my responsibilities.

I am a customer-focused sales and accounting professional with experience as a Customer Relationship Officer at Bharti Airtel and prior experience in online trading. I combine strong communication, relationship-building, and computer skills to improve store performance and customer satisfaction.

At Bharti Airtel I developed business strategies to attract customers, managed inventory, ensured health and safety compliance, handled customer complaints professionally, and hired and trained staff to maintain high service standards.

I hold a B.Com from Annamalai University and am proficient in Microsoft Excel, Outlook, Word, Tally, and general computer applications; I seek roles where I can contribute to organizational growth while continuing to develop my skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Officer

Current

Bharti Airtel

Sep 2021 - Present (4 years 3 months)

Developed and executed in-store strategies to attract new customers and increase profitability, maintained inventory and store compliance, and resolved customer issues to sustain high satisfaction levels.

Customer Relationship Management Retail Operations Inventory Management Staff Training Customer Service Microsoft Excel Problem Solving Communication

Online Trader

Udaan Trading

Jan 2020 - Aug 2021 (1 year 7 months)

Managed online trading operations including sourcing and selling products, handling orders and customer interactions to maintain business continuity and revenue flow.

Order Management Supplier Sourcing Customer Service Microsoft Excel Communication Relationship Building