Jihad Zoghby
@jihadzoghby
Experienced Project Manager with 25 years in IT and Telecommunications.
What I'm looking for
With 25 years of extensive experience in the IT and Telecommunications sectors, I have developed a versatile skill set that spans from Customer Support Engineer to Solution Architect, Project Manager, and ICT Consultant. My journey has equipped me with a profound understanding of both technical and business domains, enabling me to excel in high-pressure environments while leading diverse teams across various global settings.
In my recent role as an ICT Program Manager at Ericsson Communication, I successfully managed multiple projects, ensuring timely delivery and adherence to quality standards. My responsibilities included establishing project plans, identifying risks, and maintaining effective communication with stakeholders. I have a proven track record of delivering projects for notable clients such as Ooredoo and Batelco, showcasing my ability to meet customer needs and exceed expectations.
My educational background in Computer Science, combined with certifications in Project Management and IT Service Management, further solidifies my capability to lead complex projects. I am passionate about leveraging my skills to drive strategic initiatives and foster collaborative environments that promote innovation and growth.
Experience
Work history, roles, and key accomplishments
ICT Program Manager
Ericsson Communication
Jan 2019 - Jan 2024 (5 years)
Managed ICT programs, ensuring project timelines, deliverables, and stakeholder communication. Monitored project progress and quality assurance, successfully delivering multiple projects across various customers in the Middle East.
Senior Solution Architect
Ericsson Communication
Jan 2009 - Jan 2019 (10 years)
Led technical architecture for BSS/OSS sales engagements, providing solutions tailored to customer needs. Conducted cost estimation and solution design, ensuring alignment with company strategy.
First Line Support Engineer
Ericsson Communication
Apr 2007 - Dec 2008 (1 year 8 months)
Provided troubleshooting and support for charging system issues across various customers in Africa and Asia. Managed customer service requests and ensured system integration and upgrades.
Senior Support Engineer
Computer Information Systems
Jan 2001 - Feb 2007 (6 years 1 month)
Led a team of support engineers, providing on-site support for major accounts. Managed customer feedback and coordinated between departments to ensure service level agreements were met.
Education
Degrees, certifications, and relevant coursework
Jihad hasn't added their education
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