Open to opportunities

Ali Younes

@aliyounes

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Experienced BSS Solution Architect and CRM Product Owner.

Lebanon

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What I'm looking for

I am seeking a challenging role that fosters innovation and collaboration in the BSS domain.

With over 13 years of extensive experience in the Telecom BSS domain, I have honed my skills as a CRM Product Owner and Solution Architect. My journey has been marked by a commitment to excellence in CRM development, customization, and integration, utilizing agile methodologies to deliver impactful solutions. I am certified in agile project management and have a deep understanding of TMF standards, which enables me to design solutions that align with industry best practices.

Throughout my career, I have successfully led various projects, including the migration of BSS modules and the implementation of CRM solutions for major telecom clients. My role as a Billing Consultant and Business Analyst at Vanrise Solutions has further solidified my expertise in billing systems, where I ensure compliance with TMF standards and oversee the integration of various systems. I thrive in collaborative environments and possess strong communication skills, allowing me to effectively gather customer requirements and translate them into actionable development stories.

Experience

Work history, roles, and key accomplishments

Current

Billing Consultant and Business Analyst

Current

Vanrise Solutions

Nov 2021 - Present (3 years 7 months)

Currently working as a Billing Consultant for Ogero Telecom, focusing on ensuring solutions adhere to TMF standards and managing the migration process for BSS modules including Billing, CRM, and Inventory.

Billing TMF CRM Agile Methodology

CRM Business Analyst, Solution Architect & CRM Product Owner

Ericsson

Jan 2017 - Nov 2021 (4 years 10 months)

Served as a CRM Business Analyst and Product Owner for Syrian Telecom, responsible for gathering requirements, proposing solutions, and leading CRM migration and UAT sessions.

Requirements Gathering Solution Architecture CRM User Acceptance Testing

BSCS/CRM Consultant & Business Analyst

Alcatel-Lucent

Dec 2012 - Jan 2017 (4 years 1 month)

Worked as a BSCS/CRM Consultant for Syrian Telecom, leading a development team, analyzing change requests, and providing support for various systems including billing and provisioning.

Team Leadership CRM Billing

CRM Developer

Alcatel-Lucent

Sep 2011 - Dec 2012 (1 year 3 months)

Developed and customized Coheris CRM, managed data migration from BSCS, and implemented integrations with billing systems for Mobicom.

CRM Data Migration Integration Java Programming Documentation

Software Developer

Alcatel-Lucent

Feb 2010 - Sep 2011 (1 year 7 months)

Worked as a software developer for the ST Selfcare system, integrating with BSCS and CRM systems, and providing support for provisioning and web services.

Software Development System Integration Web Services