At SYNS Academy, I manage day-to-day branch operations across admissions, administration, and student support. I lead the admissions and counselling team to achieve monthly enrollment targets.
I monitor lead generation, follow-ups, and conversion rates, and prepare performance reports for leadership review. I also coordinate admissions and administrative processes and handle student queries, refund requests, and documentation.
At Mentor Merlin, I supported mentors with structured sessions and tracked mentee progress against program milestones. I also coordinated schedules and maintained program records and confidential documentation.
