JSJichele S
@jicheles
Customer Success leader driving adoption and value for FDA-regulated MedTech platforms.
United StatesWhat I'm looking for
I am a Customer Success leader with 7+ years of experience driving adoption and value realization for FDA-regulated medical device software across 100+ clinical sites. I combine an MS in Prosthetics & Orthotics with deep MedTech domain knowledge to communicate effectively with clinical and executive stakeholders.
I have a proven track record leading product adoption from alpha testing through full-scale deployment, achieving 98% user activation and improving user engagement by 30%. I design white-glove training programs, lead usability testing, and create enablement playbooks that reduce onboarding time and accelerate time-to-value.
I partner cross-functionally with Product, Engineering, QA, Regulatory, and Sales to translate customer needs into actionable requirements, ensure regulatory compliance, and identify expansion opportunities that support retention and revenue growth.
Experience
Work history, roles, and key accomplishments
UOBiomedical Engineering Patent Examiner
United States Patent and Trademark Office
Aug 2024 - Present (1 year 5 months)
Evaluate patent applications for wearable and clinically relevant medical devices to maintain domain expertise and inform MedTech product and regulatory strategies.
Product Manager & Customer Success Lead
Swift Health Systems
Apr 2023 - Jun 2024 (1 year 2 months)
Led adoption strategy scaling an FDA-regulated SaMD from pilot to 100+ clinical sites with 98% activation and drove 30% improvement in user satisfaction through targeted training and change management.
Associate Product Manager
Swift Health Systems
Dec 2018 - Apr 2023 (4 years 4 months)
Led 0→1 product launches and phased rollouts across clinical environments, reducing user setup time by 60% and improving first-time success through requirements gathering and workflow-driven product improvements.
CAD Technician
Swift Health Systems
May 2018 - Dec 2018 (7 months)
Supported product development through CAD modeling and technical documentation to enable clinical device design iterations during early-stage product development.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Texas Southwestern Medical Center
Master of Science, Prosthetics & Orthotics
Completed a Master of Science in Prosthetics & Orthotics, providing clinical and technical expertise in prosthetics and orthotics relevant to medical device commercialization.
UCUniversity of Maryland, Baltimore County
Bachelor of Science, Mechanical Engineering
Earned a Bachelor of Science in Mechanical Engineering with foundational engineering skills applied to medical device development and product implementation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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