Looking for a job

Raisa Acervo

@raisaacervo

Message

I am determined and self-motivated, able to work with minimal supervision.

Philippines

Message

What I'm looking for

I am looking for a company that values learning and employee growth. I am interested in a position that allows me to work with a diverse team and make a positive impact on the organization's goals and interests.

I am determined and self-motivated, able to work with minimal supervision. I have good communication skills and can effectively prioritize tasks. I am seeking a position in a dynamic workplace that values learning and employee growth, where I can utilize my skills and continue to enhance my skillset.

Experience

Current

Content Moderator

Current

TaskUs LizardBear, Inc.

Sep 2021 - Present (2 years 8 months)

Applies content policy to digital content and execute handling procedures with consistency. Makes sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and other categories applied. Involves in keeping online world engaging, appropriate, and safe by accurately reviewing per content.

Content Review

Technical Support Representative

TelePhilippines, Inc. (Teleperformance)

Sep 2018 - Feb 2021 (2 years 5 months)

Diagnosed and resolved technical hardware and software issues involving product equipment. Entered and updated trouble tickets for customers with technical issues. Maintained records, logs, and the lifecycle of work requests; identified opportunities to upsell product/service.

Technical Customer Service Upselling

Assistance Desk

TelePhilippines, Inc. (Teleperformance)

Feb 2021 - Aug 2021 (6 months)

Trains other staff members on diagnosing issues and troubleshooting procedures. Follows up with customers to ensure full resolution of problems. Enters and updates trouble tickets for customers with technical disputes.

Training

HR Staff

ACTS Achi & Ahia, Inc.

Aug 2017 - Jun 2018 (10 months)

Assisted on the end-to-end recruitment process of the company. Oriented newly hired employees regarding the company rules and regulations. Inquired different schools for job posting and other recruitment activities.

Recruitment Job Posting