Jian SulianoJS
Looking for a job

Jian Suliano

@jiansuliano

Seasoned Senior Digital Quality Moderator with 8 years of experience

Philippines
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What I'm looking for

Seeking a challenging role that leverages my skills in team management, coaching, and online community moderation to drive customer satisfaction and business success.

As a seasoned Senior Digital Quality Moderator with 8 years of experience, I have honed my skills in team management, coaching, and online community moderation.

With a strong background in social acumen, writing voice and tone, technical support and customer care, I have consistently delivered high-quality results and exceeded client expectations. My expertise in digital communication, brand management, and customer care has earned me recognition as a "Superstar" DQM.

Throughout my career, I have demonstrated my ability to lead and train teams, drive customer satisfaction, and promote client writing principles. My experience in content creation, copyediting, and bookkeeping has also equipped me with a unique set of skills that enable me to approach problems from multiple angles.

With a strong educational foundation in business administration and industrial engineering, I am confident in my ability to adapt to new challenges and leverage my skills to drive success in any organization.

Experience

CP
Current

Sr. Digital Quality Moderator

Concentrix Philippines

Jan 2019 - Present (5 years 4 months)

Conducted inter-team or program-level projects and collaborations. Trained and calibrated both native and non-native English community moderators.

CP

Online Community Specialist / Associate I

Concentrix Philippines

Jan 2015 - Jan 2017 (2 years)

Responded to questions and interactions posted on the community website of a Fortune 20 US-based accounting and payroll software company.

SI

Market Researcher

Survey Sampling International

Jul 2012 - Jul 2012 (0 months)

Conducted phone interviews for marketing studies and political surveys.

CP

Technical Support Representative

Concentrix Philippines

Jan 2013 - Jan 2015 (2 years)

Took calls to help the customers of a Fortune 20 US-based accounting and payroll software company.

LC

Industrial Engineering Intern

Lear Corporation

Apr 2012 - May 2012 (1 month)

Conducted time study and productivity sampling. Proposed multiple workplace improvements and safety measures.

Tech stack

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