Jian Suliano
@jiansuliano
Seasoned Senior Digital Quality Moderator with 8 years of experience
PhilippinesWhat I'm looking for
As a seasoned Senior Digital Quality Moderator with 8 years of experience, I have honed my skills in team management, coaching, and online community moderation.
With a strong background in social acumen, writing voice and tone, technical support and customer care, I have consistently delivered high-quality results and exceeded client expectations. My expertise in digital communication, brand management, and customer care has earned me recognition as a "Superstar" DQM.
Throughout my career, I have demonstrated my ability to lead and train teams, drive customer satisfaction, and promote client writing principles. My experience in content creation, copyediting, and bookkeeping has also equipped me with a unique set of skills that enable me to approach problems from multiple angles.
With a strong educational foundation in business administration and industrial engineering, I am confident in my ability to adapt to new challenges and leverage my skills to drive success in any organization.
Experience
Sr. Digital Quality Moderator
Concentrix Philippines
Jan 2019 - Present (5 years 4 months)
Conducted inter-team or program-level projects and collaborations. Trained and calibrated both native and non-native English community moderators.
Online Community Specialist / Associate I
Concentrix Philippines
Jan 2015 - Jan 2017 (2 years)
Responded to questions and interactions posted on the community website of a Fortune 20 US-based accounting and payroll software company.
Digital Quality Moderator / Advisor II
Concentrix Philippines
Jan 2017 - Jan 2019 (2 years)
Drove awesome customer experiences by evaluating and training specialists to improve their writing, digital communication, brand management, and customer care.
Market Researcher
Survey Sampling International
Jul 2012 - Jul 2012 (0 months)
Conducted phone interviews for marketing studies and political surveys.
Technical Support Representative
Concentrix Philippines
Jan 2013 - Jan 2015 (2 years)
Took calls to help the customers of a Fortune 20 US-based accounting and payroll software company.
Industrial Engineering Intern
Lear Corporation
Apr 2012 - May 2012 (1 month)
Conducted time study and productivity sampling. Proposed multiple workplace improvements and safety measures.
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