Open to opportunities

Heide Guillermo

@heideguillermo

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Content moderator and team leader skilled in data analysis, payments, and quality assurance.

Philippines

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What I'm looking for

I seek a role where I can apply moderation, payment processing, and QA skills while mentoring teams and improving processes in a collaborative environment.

I am a skilled content moderator and team leader with hands-on experience enforcing community guidelines and reviewing user-generated content across platforms. I combine moderation with social media management tools to keep online communities safe and compliant.

I have processed payment requests, maintained accurate financial records, and analyzed account activity to ensure compliance with internal policies. My roles have included mentoring new team members through side-by-side coaching and leading calibration sessions to resolve process issues.

I am proficient with Microsoft Office, Canva, and have basic knowledge of Adobe Creative Cloud and Figma. I hold completed certifications in UI/UX design, wireframing and prototyping with Figma, and software quality assurance and testing tools.

I consistently achieved recognition for performance and quality, including multiple Top Performer and QA Rockstar awards, and I maintain a Figma portfolio showcasing my work.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Accenture, Inc.

May 2022 - Present (3 years 7 months)

Reviewed user-generated content for compliance with internal policies and procedures and analyzed platform data to improve moderation outcomes; recognized as QA Rockstar and Top Performer for performance improvements.

Content Moderation Data Analysis & QA ServiceNow Microsoft Office SRT Canva

Encoder / Payment Officer

Vertex Digital Entertainment Technologies, Inc.

May 2021 - Jan 2022 (8 months)

Processed and maintained accurate payment records, ensured financial data accuracy and compliance with internal policies, and supported process improvement through analysis and documentation.

Payment Processing Data Entry Account Reconciliation Compliance Record keeping Root Cause Analysis Microsoft Office Ticketing

Team Leader - Encoder

Jinshenlong Business Support Inc.

Jan 2019 - Aug 2020 (1 year 7 months)

Led and mentored encoder/payment teams, conducted root cause analyses to resolve process issues, and maintained accurate payment records while creating support tickets to assist team members.