颢翊 User
@user477
I deliver safe, high-quality customer service across aviation, healthcare, and education operations.
ChinaWhat I'm looking for
I've spent more than 10 years delivering safe, professional passenger service for Air China Southwest Branch and China Southern Airlines.
As cabin crew and a security officer, I followed aviation safety procedures, coordinated with cabin and ground teams, and handled passenger enquiries and unexpected situations. I build positive relationships with passengers from diverse cultural backgrounds.
At E+E Optometry Group, I developed service standards for directly operated centers and clinics, delivered staff training, and monitored service quality through coaching and audits. I also worked with management to improve operational processes and customer experience.
I've also supported IELTS teaching operations by preparing materials, coordinating schedules, maintaining student records, and helping students progress in English. I work fluently in Mandarin, Cantonese, and English.
Experience
Work history, roles, and key accomplishments
IELTS Teaching Assistant
IELTS Training Center
Assisted instructors with daily teaching operations, conducted oral English practice, prepared teaching materials, and coordinated class schedules to ensure smooth teaching procedures.
Education
Degrees, certifications, and relevant coursework
National Open University of China
Bachelor of Public Administration, Public Administration
Bachelor of Public Administration degree from the National Open University of China.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Salary expectations
Job categories
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