Skye Wang

I've spent nearly 13 years at Standard Chartered Global Business Services in Tianjin, leading CDD communications and CASA financial transaction operations across Hong Kong and mainland China. I served as the bridge between customers, branches, and middle- and back-office teams while managing a 12-person team, budgets, compliance, and peak-period service continuity.

I built standardized complaint-handling processes that maintained 98% customer satisfaction, improved team efficiency by 10%, reduced overtime by 12%, and delivered $20,000 in annual labor-cost savings. I also helped build Hong Kong account-maintenance processes from scratch, trained more than 20 new employees, and led a cloud migration with zero service interruption.

Currently, I support AML, compliance risk control, and due-diligence decisions through crime-related news translation, English case summaries, and structured risk data extraction. I bring fluent Mandarin and English communication, practical project coordination, and a calm approach to complex cross-border inquiries.