I’m looking for a Virtual Assistant role where I can use my long-running customer service experience and strong communication, while continuing to grow—ideally with opportunities to apply research, data entry and content support skills.
JR
Open to opportunities
Jhusa Elizabeth Rivero
@jhusaelizabethrivero
First-person CSR with web research experience and strong multilingual communication.
PhilippinesWhat I'm looking for
I am a CSR professional with experience across TaskUs, AFNI Philippines, Teleperformance Concentrix, and other CSR roles since 2015. I bring a service-first mindset and a consistent focus on helping customers effectively.
Most of my work experience is in CSR, including “TaskUs CSR” (Jan 23, 2025–present), “AFNI Philippines CSR” (July 12, 2023–Dec 30, 2023), and “Teleperformance Concentrix CSR” (Aug 8, 2017–Feb 24, 2018). I also worked in “CSR” at “Corporation” (Nov 28, 2015–Sep 2, 2016) and “CSR” at “Cybersoft Content Services, Inc.” (Apr 13, 2015–Nov 12, 2015).
Beyond CSR, I have worked as a “Web Researcher” at “Cybersoft Content Services, Inc.” (Nov 12, 2015–Apr 13, 2015). That experience strengthened my ability to research accurately and support content-related needs.
I speak Bikol (mother tongue), Filipino (good), and English (good), and I use that communication strength to connect with people clearly. I am motivated by roles where I can deliver reliable support, learn continuously, and contribute with empathy and accuracy.
Experience
Work history, roles, and key accomplishments
Current
Worked as a Customer Service Representative starting Jan 23, 2025, supporting customers and handling service requests. Continued in the role through the present.
Worked as a Customer Service Representative from July 12, 2023 to Dec 30, 2023, supporting customers and addressing service requests. Maintained consistent service during the assignment.
Worked as a Customer Service Representative from Aug 8, 2017 to Feb 24, 2018, supporting customers and handling service requests. Completed the role within the stated period.
Worked as a Customer Service Representative from Nov 28, 2015 to Sep 2, 2016, supporting customers and addressing service needs. Completed responsibilities during the stated timeframe.
CI
Web Researcher
Cybersoft Content Services, Inc.
Apr 2015 - Nov 2015 (7 months)
Worked as a Web Researcher from Apr 13, 2015 to Nov 12, 2015, gathering and reviewing online information for content needs. Completed research tasks within the stated period.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
2018 - 2023
Attended Technological Institute of the Philippines from 2018 to 2023.
Ateneo de Naga University
2005 - 2009
Attended Ateneo de Naga University from 2005 to 2009.
SS
Sabang Elementary School
1999 - 2005
Attended Sabang Elementary School from 1999 to 2005.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Job categories
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