Looking for a job

Jhon Paul Naranjo

@jhonpaulnaranjo

Data Operations & Tech Specialist. 4+ years managing CRM databases, building prospecting workflows, and executing non-voice remote projects.

Philippines

Message

What I'm looking for

I’m seeking a remote role where I can own lead generation and sales operations end-to-end—building data pipelines, managing CRM architecture, and automating workflows. I am also highly interested in AI and non-AI Data Annotation roles where I can leverage my background in data quality control and systems logic.

I’m a Technical Lead Generation and Sales Operations Specialist with a Bachelor of Science in Information Technology and over 4 years of data pipeline experience. I help teams scale cross-border B2C and B2B prospecting workflows for US and Canadian organizations by building and maintaining data that improves outreach deliverability. I focus on CRM architecture, automated scraping parameters, and database cleaning strategies that reduce cold outreach bounce rates while maximizing sales pipeline output.

I’ve led data operations and prospecting workflows end-to-end: from deep-dive skip tracing and contact discovery to verification against Facebook Pages and active Facebook Ads. I’ve maintained database integrity by eliminating duplicate records and updating stale details, while also running market intelligence to support localization for marketing teams. In team environments, I’ve supervised daily workflows, monitored performance metrics, and maintained data quality benchmarks.

My hands-on CRM experience includes building structured lead tracking in Airtable and operating Zoho One and Zoho CRM to convert prospects into actionable pipeline. I’ve executed targeted email campaigns through Zoho Mail to close contact gaps, used CRM tagging to hand off hot leads, and supported high-volume lead generation with measurable quota improvements. Before specializing in lead ops, I strengthened my troubleshooting and support mindset as a CSR/TSR and sharpened data accuracy through detailed data entry and sales assistance.

Experience

Work history, roles, and key accomplishments

Data Operations Specialist

Drive Social Media

Feb 2024 - Jun 2026 (2 years 4 months)

Conducted contact discovery and skip tracing using ZoomInfo, TruePeopleSearch, and FastPeopleSearch, and verified leads against Facebook Pages and active Facebook Ads. Maintained a high-accuracy lead database, analyzed competitor ad footprints, and delivered verified lead lists to reduce cold outreach bounce rates.

Lead Generation Discovery Skip tracing Data Scraping Data Verification Database Cleaning Sales Pipeline Management ZoomInfo TruePeopleSearch FastPeopleSearch

B2C Lead Gen & CRM Specialist

Qterra Property Mgmt.

Jun 2023 - Jan 2025 (1 year 7 months)

Sourced qualified leads from Kijiji and converted them into actionable prospects within Zoho CRM, using Zoho Mail email campaigns to retrieve missing phone numbers. Qualified inquiries from Kijiji and RentSync, used CRM tagging to hand off hot leads to leasing coordinators, and exceeded daily lead generation quotas by up to 50%.

Lead Generation Prospecting Zoho CRM Zoho Mail CRM Tagging Kijiji RentSync

Data Ops Team Lead

CampusReel

Jul 2023 - Dec 2023 (5 months)

Supervised daily workflows and monitored team performance metrics to meet deadlines and data quality benchmarks. Automated B2B data scraping with Leads Sniper Gmap Scraper and Google Maps, built lead tracking systems in Airtable, and performed data cleaning and verification using Apollo-sourced prospect profiles.

Team Leadership Data Scraping Google Maps Leads Sniper Gmap Scraper Apollo Airtable Data Architecture Data Cleaning Quality Assurance

CSR and TSR

Teleperformance

Oct 2022 - May 2023 (7 months)

Provided customer support by troubleshooting complex technical issues across internet, landline, cable, and home services. Increased account revenue by identifying needs and pitching service upgrades, while managing inbound/outbound calls, chat, and email and scheduling technician appointments to reduce repeat calls.

Customer Support Technical Troubleshooting Service Upgrades Appointment Scheduling Inbound Calls Outbound Calling Chat Support Email Support

Sales Assistant and Data Entry Specialist

Consignado Optical Shop

Jun 2020 - Jun 2022 (2 years)

Managed the official Facebook page to handle product inquiries and customer issues, and provided customer updates on lens order status and pick-up availability. Performed data entry using Microsoft Word and Excel, supported retail sales by advising on pricing and lens/frame selection, and maintained accurate customer and transaction records while restocking high-demand frames.

Facebook Page Management Social Media Customer Service Data Entry Microsoft Word Microsoft Excel Retail Sales Support