JLJhona Mae De Leon
@jhonamaedeleon
Dedicated customer relations specialist with strong communication skills.
PhilippinesWhat I'm looking for
I am a motivated customer relations specialist with a passion for enhancing customer experiences. My journey began in retail, where I developed strong interpersonal skills and a keen understanding of customer needs. Over the years, I have transitioned into customer service roles, where I have honed my ability to manage inquiries and provide solutions effectively.
At Teleperformance, I excelled as a Customer Relations Specialist, managing supervisory calls for hotel and car reservations. My commitment to delivering excellent service has consistently resulted in positive feedback from customers. I thrive in fast-paced environments and am always eager to take on new challenges that allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Relations Specialist
Teleperformance
Apr 2023 - Apr 2023 (0 months)
Managed supervisory calls for hotel and car reservations, ensuring customer satisfaction. Responsible for booking new hotel reservations efficiently and accurately.
Customer Service Representative
Teleperformance
Aug 2022 - Mar 2023 (7 months)
Provided excellent customer service to elderly customers, addressing their needs with empathy and patience. Assisted customers with inquiries regarding their prescription drug plans.
Cashier
Cedz Mart
Feb 2019 - Jul 2022 (3 years 5 months)
Assisted customers during the check-out process, ensuring a smooth and efficient transaction. Responsibilities included scanning items and accurately processing various forms of payments.
Sales Associate
Lopues Mandalagan
Apr 2017 - Jan 2018 (9 months)
Assisted customers with their purchases, providing guidance and product information. Actively promoted products and services to enhance sales and customer engagement.
Education
Degrees, certifications, and relevant coursework
Mahgargar INC
Contact Center Services NCII, Contact Center Services
Completed the Contact Center Services NCII program, gaining essential skills for customer service and contact center operations. This included training in communication, problem-solving, and handling customer inquiries effectively.
Domingo Lacson National High School
High School Diploma, General Studies
Graduated from Domingo Lacson National High School. Developed foundational academic skills and participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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