Seeking Legal Intake or Case Management roles with U.S. law firms, specializing in PI, Mass Tort, and SSD case qualification and client intake.
Looking for a job
Jhomare Cortes
@jhomarecortes
Legal Intake & Case Management Specialist | PI, Mass Tort, SSD | Client Intake Expert
PhilippinesWhat I'm looking for
Legal Intake & Case Management Specialist delivering high-impact support to U.S.-based law firms across Personal Injury, Mass Tort, and Social Security Disability claims. I built my career from the ground up—starting as an Intake Specialist and advancing into Case Management and leadership roles by consistently outperforming KPIs in case qualification, call quality, and compliance.
I have supported five law firms in high-volume environments, where accuracy, speed, and judgment are critical. I specialize in conducting thorough client interviews, qualifying cases effectively, and producing clean, attorney-ready documentation that drives faster case progression. Beyond intake, I ensure continuity through proactive client follow-ups, case updates, and close coordination with attorneys and stakeholders.
I am known for delivering reliable results, maintaining strict data confidentiality, and elevating client experience through clear, professional communication. I bring a performance-driven mindset and a strong sense of ownership, making me a valuable asset to legal teams that demand consistency, efficiency, and quality.
Experience
Work history, roles, and key accomplishments
Led and coached a team of Legal Intake Specialists, ensuring intake and compliance KPIs were consistently met while maintaining strong client satisfaction. Ran daily operational meetings, call quality audits, and Monthly Business Reviews with U.S. law firm stakeholders to improve intake efficiency.
Served as the primary point of contact for clients, providing timely updates and gathering additional information to support case progression. Prepared documentation and assisted attorneys with case preparation and contract revisions while coordinating with management to ensure accurate intake.
Handled high-volume intake and qualification for Personal Injury matters (e.g., auto accidents, slip and fall, negligent security, workers’ compensation and social security disability claims). Managed Mass Tort intakes (e.g., Suboxone, Depo-Provera, and Hair Relaxer) by conducting client interviews, assessing eligibility, and maintaining strict data confidentiality and legal compliance.
Education
Degrees, certifications, and relevant coursework
SC
St. Paul University - Surigao City
Bachelor of Arts (AB), Political Science
Earned an AB in Political Science from St. Paul University in Surigao City.
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
United States
AustraliaSalary expectations
14k-16k USD
Social media
Job categories
Skills
KPI’SPerformance ManagementTeam LeadershipClient CommunicationQuality AssuranceConfidentialityLegal ComplianceProcess ImprovementOperational EfficiencyHigh Volume Case QualificationMonthly Business Reviews (MBRs)GmailLegal Intake And Client CommunicationU.S. Legal Intake ProcessesLegal IntakeEmail CommunicationEmail SupportCRM ToolsSalesforceLitifyTwilioCerebroCase DocumentationAppointment SettingAttorney Client Privilege ProtocolsAttorney Represented Claims
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