Jhoan Hernandez

I am a customer-focused help desk technician with hands-on experience troubleshooting technical issues and delivering strong customer service across multiple customer-facing roles. I combine practical problem solving with clear communication to resolve issues efficiently and build positive customer relationships.

My background includes completing the Google IT Support Professional Certificate and several data-analysis and database courses, which strengthened my technical foundation in SQL, Excel, and computer hardware. I have worked in roles that required adaptability, fast learning, and both team-based and independent work.

I seek opportunities where I can apply my troubleshooting skills, continue developing technical expertise, and contribute to a supportive team that values excellent customer experiences.