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Jhoan Hernandez

@jhoanhernandez

Help desk technician focused on troubleshooting, customer service, and efficient technical support.

United States
Message

What I'm looking for

I am looking for a hands-on IT support role where I can troubleshoot issues, grow technical skills (especially in SQL and hardware), and work within a collaborative customer-focused team.

I am a customer-focused help desk technician with hands-on experience troubleshooting technical issues and delivering strong customer service across multiple customer-facing roles. I combine practical problem solving with clear communication to resolve issues efficiently and build positive customer relationships.

My background includes completing the Google IT Support Professional Certificate and several data-analysis and database courses, which strengthened my technical foundation in SQL, Excel, and computer hardware. I have worked in roles that required adaptability, fast learning, and both team-based and independent work.

I seek opportunities where I can apply my troubleshooting skills, continue developing technical expertise, and contribute to a supportive team that values excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CI

Community College of Rhode Island

Associate in Science, Computer Hardware

Attended Community College of Rhode Island; coursework and credential details not specified in the source.

MS

Manhattan International High School

High School Diploma, General Education

Completed High School Diploma at Manhattan International High School.

Tech stack

Software and tools used professionally

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