SESean Edmond
@seanedmond
Support professional specializing in IT help desk, logistics, and customer success.
United StatesWhat I'm looking for
I am a results-driven support professional with over six years of combined experience in logistics, IT, and customer support. I deliver Tier-1 technical support across chat, email, and phone, diagnose hardware and software issues using remote access tools, and maintain documentation in ServiceNow to improve resolution times and customer satisfaction.
I have supported onsite and remote users, managed inventory and parts workflows in fast-paced environments, and hold active CompTIA Security+ and Microsoft Azure Fundamentals training. I focus on clear written communication, efficient multitasking, and creating knowledge resources that reduce repeat tickets and streamline operations.
Experience
Work history, roles, and key accomplishments
AMTracked and updated part requests and inventory records under strict timelines, maintaining departmental communication to ensure order accuracy and timely report generation.
KBProcessed daily work orders and maintained accurate inventory control reports (ME5A, ESR), collaborating with management and mechanics to fulfill requests and prevent delays.
AMProcessed incoming parts and verified shipment accuracy, monitored orders and resolved discrepancies with vendors and team leads through clear written correspondence to ensure inventory integrity.
SAPC Technician
SAIC
Mar 2022 - Mar 2023 (1 year)
Supported desktop and laptop users onsite and remotely, reimaging devices and resolving connectivity issues while managing prioritized service tickets to meet SLAs and minimize downtime.
Help Desk Technician
Five Rivers
Jan 2020 - Feb 2022 (2 years 1 month)
Delivered Tier-1 technical and customer support via chat, email, and phone for 100+ daily end users, diagnosing hardware/software issues and documenting solutions in ServiceNow to improve resolution speed and satisfaction.
ATInstalled and troubleshot telecommunications systems onsite and remotely, delivering customer-facing technical support and clarifying complex issues for end users.
Education
Degrees, certifications, and relevant coursework
Robert M. Shoemaker High School
High School Diploma, General Studies
High school diploma obtained from Robert M. Shoemaker High School.
Ozark Community College
General Studies, General Studies
Completed coursework in general studies at Ozark Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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