jhinnely montalvo
@jhinnelymontalvo
I streamline patient access, scheduling, insurance verification, and customer service operations.
United StatesWhat I'm looking for
At Eskenazi Health, I register patients, coordinate referrals, and manage complex scheduling across clinical visits and ancillary services. I help patients understand coverage, benefits, and financial obligations while connecting uninsured or underinsured patients with financial counselors.
I've also supported patient registration through Robert Half, verifying insurance, coordinating check-in and check-out, and working across departments to meet patient needs. My healthcare experience includes Epic, EMR systems, HIPAA, medical records, referral coordination, and medical scheduling.
Across Bill Estes Ford, Transcom, Sykes, Lowe's, and Dairy Queen, I've handled payments, service dispatch, customer concerns, training, onboarding, and bilingual support. I'm fluent in English and Spanish and completed the St. Vincent Bridging the Gap medical interpreter program.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
Eskenazi Health
Jan 2023 - Present (3 years 8 months)
Registered patients and coordinated referrals, ensuring seamless scheduling of clinical visits and ancillary services. Managed complex appointment scheduling and informed patients of coverage, benefits, and financial obligations.
Education
Degrees, certifications, and relevant coursework
Indiana Connections Academy
High School Diploma, General Studies
2014 - 2015
Completed high school education with a focus on general studies.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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