Lissette Turki
@lissetteturki
Bilingual patient navigation specialist with deep eligibility and healthcare registration expertise.
What I'm looking for
I am a bilingual (Spanish/English) healthcare professional with over a decade of experience navigating patients through eligibility, registration, and referral processes within community health centers.
My strengths include interview and screening for payer programs, insurance enrollment, and maintaining timely, accurate documentation in management systems to meet deadlines and compliance requirements.
I bring strong interpersonal communication, investigative and analytical skills to achieve outcomes with patients, families, hospital departments and outside agencies, and I work well both independently and as a collaborative team member.
I hold certifications including HIPAA, CPR, Spanish interpreter training, and have completed coursework in Cyber Security and Therapeutic Massage; I am motivated to grow in advancement roles where I can continue to support patient access and program eligibility.
Experience
Work history, roles, and key accomplishments
Eligibility Resource Advocate
Eskenazi Health Services
Jan 2010 - Dec 2021 (11 years 11 months)
Navigated patients to appointments and enrolled individuals in payer programs, improving access to care while managing eligibility documentation and application status for FSSA-administered programs over an 11-year tenure.
Cashier / Photo Technician
Walgreens
Jul 2009 - Jul 2010 (1 year)
Processed customer transactions and photo orders while delivering customer service and supporting store operations during a one-year period.
Education
Degrees, certifications, and relevant coursework
Harrison College
Associate of Applied Science, Therapeutic and Clinical Massage
Completed an Associate of Applied Science in Therapeutic and Clinical Massage and completed a Cyber Security course; earned certifications including Spanish Interpreter (Bridging the Gap), Indiana Department of Insurance, HIPAA, and CPR.
Northwest High School
High School Diploma, General Studies
Graduated with a high school diploma from Northwest High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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