At Dexcom Philippines, I provided technical support for Continuous Glucose Monitoring devices, mobile apps, and Bluetooth syncing under HIPAA protocols.
I guided patients through account configurations and device setup, diagnosed device errors, and escalated Tier 2 issues when needed. I maintained accurate case records across high daily volumes.
At Telstra, I investigated billing disputes, account discrepancies, and overcharge claims. I processed service adjustments and payment plans while maintaining compliance standards.
At ePerformax Contact Centers, I supported customers with e-commerce orders, payments, and account inquiries across phone, email, and chat. I also handled return and refund processes for INR/INAD disputes.
