Open to opportunities

Jhessielyn Perera

@jhessielynperera

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Results-driven sales and customer service professional with 7 years experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my sales expertise and leadership skills while fostering a positive team environment and driving business growth.

I am a results-driven sales and customer service professional with over 7 years of experience in various roles, including call-out sales agent, collection specialist, and team leader. My journey began as an outbound sales agent, where I honed my skills in cold calling, lead generation, and closing deals. I have a proven track record of meeting and exceeding sales targets while delivering excellent service in fast-paced environments.

In my most recent role as a Collection Specialist and Team Leader at Oklik Lending Company Inc., I was recognized as a Top Performer for consistently exceeding recovery targets. I successfully led a team of collectors, providing coaching and implementing strategies that improved overall performance. My passion for delivering results and developing people drives my commitment to maintaining strong compliance standards and fostering a positive team culture.

Experience

Work history, roles, and key accomplishments

Current

Collection Specialist & Team Leader

Current

Oklik Lending Company Inc.

Jan 2020 - Present (5 years 7 months)

Achieved top performer status by consistently exceeding recovery targets as a Collection Specialist, handling challenging accounts with professionalism. As a Team Leader, successfully led and motivated a team of collectors, implementing strategies that improved overall team performance.

Debt Collection Team Leadership Negotiation Dispute Resolution CRM Systems Performance Management Compliance Coaching Customer Service

Cashier/Crew

Lugaw Republic

Jan 2019 - Dec 2020 (1 year 11 months)

Managed cash and card transactions efficiently while providing friendly and prompt service in a retail and food service environment. Maintained high standards of accuracy and cleanliness, contributing to a positive customer experience.

Customer Service Retail Operations Food Service Multitasking Teamwork High Accuracy

Call-Out Sales Agent

Philippine Long Distance Telephone Company

Jan 2013 - Dec 2016 (3 years 11 months)

Successfully conducted phone-based sales in the retail and telecom industries, consistently meeting and exceeding sales targets. Proficient in cold calling, lead generation, and closing deals through effective communication and a customer-focused approach.

Cold Calling Lead Generation Sales Strategies Customer Service Objection Handling Communication

Education

Degrees, certifications, and relevant coursework

Highway Hills Integrated School

Highschool Diploma, General Studies

Completed high school education, building foundational knowledge and skills essential for further academic and professional development.

AMA Computer Learning Center

Associate's Degree, Computer Systems and Network Technology

Studied Computer Systems and Network Technology, gaining expertise in network administration, system maintenance, and troubleshooting. Developed practical skills in IT infrastructure and support.