Dena Rolfes

As an accuracy-focused banking professional, I have honed my skills in cash handling, transaction management, and fraud prevention. My experience as a Bank Teller at M&T Bank has allowed me to effectively process customer deposits and withdrawals while maintaining confidentiality and providing exceptional service. I thrive in high-volume environments, where I remain composed and professional, ensuring customer satisfaction and loyalty.

Prior to my banking career, I co-owned and managed Rodger's House Tavern for nearly three decades. This role equipped me with valuable leadership skills, as I developed strategies to enhance customer satisfaction and trained team members to improve their performance. My ability to monitor budgets and ensure compliance with industry standards has been instrumental in maintaining quality while driving productivity.