Miria Iantorno
@miriaiantorno
Detail-oriented Network Engineer with over 13 years of expertise.
What I'm looking for
I am an analytical and organized Network Engineer with over 13 years of technical expertise in both telecom and data networks. My experience spans coax, fiber, ethernet, hospitality solutions, PRI/SIP, and Unified Communications, including platforms like Webex and RingCentral. I have a proven track record of managing multiple projects simultaneously while maintaining expected deadlines, which has honed my skills in process development and documentation.
Currently, I serve as a Network Engineer III at RingCentral, where I lead the MACD Team, ensuring the fulfillment of add and change orders for our clientele. My role involves managing real-time escalations, providing feedback for continual growth, and coaching contractors to exceed individual and company goals. My collaborative approach and ownership mentality have allowed me to deliver high-quality strategic solutions that resolve challenges and propel business growth.
Experience
Work history, roles, and key accomplishments
Network Engineer III – RingCentral Subject Matter Expert and LEAD
Spectrum Enterprise
Jan 2021 - Present (4 years 11 months)
Managed the RingCentral MACD Team, ensuring timely fulfillment of add and change orders for existing clientele within SLA parameters. Handled real-time escalations from clients and border partners, focusing on client satisfaction and providing feedback for process improvement.
Network Engineer III
Spectrum Enterprise
Jan 2019 - Present (6 years 11 months)
Worked on special projects for high-value Unified Communications MACD clients. Provided peer coaching to team members.
Network Engineer II
Spectrum Enterprise
Jan 2017 - Present (8 years 11 months)
Performed move, add, change, and disconnect requests for Unified Communications clients. Handled requests via email, ticket, and phone.
Education
Degrees, certifications, and relevant coursework
Bolivar-Richburg Central School
General Studies, Criminal Justice Information Systems Management
2006 - 2006
Completed general studies with a focus on Criminal Justice Information Systems Management. This coursework provided foundational knowledge in criminal justice and information systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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