Jezzel Mae Maribao

Completed a 1-month intensive training program in U.S. truck dispatching, covering load boards, dispatching procedures, freight scheduling, and logistics coordination. Developed skills in route optimization, load planning, and driver communication, and negotiated with carriers to secure cost-effective transport solutions.

Acted as primary liaison between corporate clients and plan administrators, providing solutions for client concerns regarding retirement plan compliance and administration. Strengthened client relationships through proactive communication and coordinated with internal teams to resolve escalations.

Handled inquiries on billing, policy details, and investment accounts, and managed escalations with professionalism to ensure client satisfaction and retention. Assisted with claims processing and account updates while consistently meeting performance metrics.

Assisted U.S. clients with billing inquiries, account retention, and technical support for satellite radio services. Conducted outbound sales calls and negotiated retention offers to maintain customer loyalty and reduce churn.

Entered and maintained accurate financial records, performed reconciliations, and prepared monthly financial reports. Supported audits by organizing documentation and collaborated with management to provide insights into financial performance.

Completed a one-month intensive truck dispatching training program, covering dispatching procedures, freight scheduling, and logistics coordination.

Bachelor of Science in Business Administration with a focus on Financial Management, completed in 2014.

Earned the QuickBooks Online ProAdvisor certification.

Earned the Xero Certification Level 1.