Jezzel Maribao

Completed a 1-month intensive training program in U.S. truck dispatching, covering loadboards, dispatching procedures, freight scheduling, and logistics coordination. Developed skills in route optimization, load planning, and driver communication, and negotiated with carriers to secure cost-effective transport solutions.

Acted as primary liaison between corporate clients and plan administrators, providing solutions for client concerns regarding retirement plan compliance and administration. Strengthened client relationships through proactive communication and coordinated with internal teams to resolve escalations.

Handled inquiries on billing, policy details, and investment accounts, and managed escalations with professionalism to ensure client satisfaction and retention. Assisted with claims processing and account updates, consistently meeting performance metrics and supporting sales initiatives.

Assisted U.S. clients with billing inquiries, account retention, and technical support for satellite radio services. Conducted outbound sales calls and negotiated retention offers to maintain customer loyalty and reduce churn.

Entered and maintained accurate financial records, performed reconciliations, and prepared monthly financial reports. Supported audits by organizing documentation and ensuring compliance, and collaborated with management to provide insights into financial performance.

Completed a 1-month intensive training program in truck dispatching, covering loadboards, dispatching procedures, and logistics coordination.

Certified as a QuickBooks Online ProAdvisor.

Certified at Level 1 in Xero.

Bachelor of Science in Business Administration with a focus on Financial Management, completed in 2014.