Philine Andrea Marino

I've managed dispatch operations, carrier coordination, and logistics workflows across Valoroo, WeAnswer, Yellow Diamond Logistics, and Synergy Freight LLC. I source carriers, negotiate rates, coordinate pickup and delivery requirements, and keep active loads moving.

At WeAnswer, I supported 9 dispatch agents across 3 offices, managing scheduling, escalations, job flow, and client updates. I developed SOPs, trackers, attendance records, timesheets, and account-specific workflows while training dispatchers for more consistent service delivery.

I've also built onboarding programs at CubeworkPH for Client Support, Data Entry, Accounting, and Drayage Support teams, delivering training on logistics operations, WISE, ticketing, Microsoft Office, and department workflows. My background includes shipment tracking, carrier and client communication, documentation verification, team coaching, and resolving operational issues in fast-paced environments.