Open to opportunities

Rowena User

@rowenauser

Message

Aspiring Freight Broker focused on organized, detail-driven logistics and fast-paced customer support.

Philippines

Message

What I'm looking for

I’m looking for a Freight Broker role where I can use my organization, communication, and customer support experience, work with modern load boards, and grow through coaching in fast-moving logistics operations.

I’m an aspiring Freight Broker who doesn’t wait for opportunities—I create them. Backed by real experience in organization, communication, and handling fast-paced admin work, I bring discipline, attention to detail, and a mindset focused on getting things DONE.

In previous roles, I prepared manuals, updated promos, compiled and encoded sales data using an A-Z document system, and communicated with branches, other teams, and customers. I also handled incoming/outgoing calls, transferred calls to the right department and person, solved customer complaints, and built trust through clear, confident service—along with entry-level familiarity with load boards like DAT and Truckstop.

Experience

Work history, roles, and key accomplishments

Department Secretary

Richwell Trading Corporation

Jan 1995 - Jan 1997 (2 years)

Coordinated with 1 department manager, 1 supervisor, and 10 secretarial agents and supported operations across hundreds of branches. Handled fast-paced administrative requests to keep daily workflows running smoothly.

Administrative Coordination Team Support Scheduling Communication Fast Paced Administration Stakeholder Management

Department Secretary

San Jose High School

Jan 1990 - Jan 1994 (4 years)

Prepared A–Z organized documents, manuals, and daily sales reports, updating promotions for team distribution. Encoded sales by agents and branches and communicated with other departments and customers.

Document Management A Z Filing Manual Preparation Sales Reporting Data Encoding Promotion Attention To Detail

Customer Service Assistant

SM Department Store

Managed inbound and outbound calls for the department store, routing customers to the right person and prioritizing business calls. Resolved customer complaints and built trust through clear, confident communication.

Outbound Calling Routing Relationship Building Communication Attention To Detail