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Nor Azila Kamarulzaman

@norazilakamarulzaman

Customer Operations Specialist at PraisePal, supporting global customers with redemptions, billing, and product guidance.

Malaysia

Message

At PraisePal, I support global customers by handling enquiries, fulfilling redemption requests, and providing product guidance. When an issue needs further investigation, I consult the technical contact.

I also manage customer information in Attio CRM, create invoices using Jaz, and follow up on outstanding invoices. My earlier work covered supplier quality, quality assurance, audits, and regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

PraisePal

Jun 2023 - Present (3 years 5 months)

Manage inbound customer enquiries through Featurebase, fulfil user redemption requests, and provide product guidance. Handle billing and invoicing using Jaz, maintain help centre documentation, and support customer onboarding.

Customer Support Featurebase Attio Jaz Billing Invoicing Documentation Customer Onboarding SaaS Support

Supplier Quality Executive

Hartalega Berhad

Apr 2021 - Jan 2022 (9 months)

Coordinated with suppliers on corrective action requests, root cause analysis, and preventive actions. Conducted supplier evaluations, performance tracking, quality surveys, and periodic audits.

Supplier Quality Corrective Actions Root Cause Analysis Audit Supplier evaluation

Quality Assurance Executive

DCH Auriga (M) Sdn Bhd

Aug 2018 - Apr 2021 (2 years 8 months)

Managed customer complaints, investigations, and corrective actions. Prepared audit plans, conducted internal and supplier audits, and maintained controlled documentation.

Quality Assurance Customer Complaint Management Audit Corrective Actions Documentation

Quality Management System Executive

Sterling Drug (M) Sdn Bhd (GSK)

Mar 2018 - Aug 2018 (5 months)

Coordinated QMS/CHQS assessments, gap analysis, and CAPA management. Supported GMP document management through its lifecycle.

QMS CAPA GMP Document Management Gap Analysis

Quality Assurance Executive

Idaman Pharma Manufacturing Sdn Bhd (Pharmaniaga Group)

Jan 2015 - Jan 2018 (3 years)

Reviewed investigations, CAPA, and risk assessments; conducted internal and supplier audits. Maintained quality documentation and procedures, and served as Halal Executive.

Quality Assurance CAPA Risk Assessment Audit Halal Compliance

Regulatory Affairs cum QA Executive

Hai Soon Leong Sdn Bhd

Jan 2011 - Jan 2014 (3 years)

Supported regulatory compliance, customer regulatory documentation, audits, and HACCP/GMP programmes. Liaised with authorities and supported Halal compliance activities.

Regulatory Affairs Quality Assurance HACCP GMP Halal Compliance