Lorine Eneh
@lorineeneh
Experienced operations and collections leader specializing in loan recovery, reconciliation, and team performance.
NigeriaWhat I'm looking for
I am an operations and collections professional with progressive experience leading teams in regulated lending environments. I have held senior roles focused on improving collection outcomes and operational accuracy.
I manage transaction reporting, monthly bank and cash book reconciliations, payroll disbursements, and maintain comprehensive databases of banking transactions. I regularly prepare and present monthly performance reports and report directly to senior leadership.
I deliver customer-focused solutions including dispute reconciliation, customer refunds, and account adjustments while coaching collectors to meet department goals. I also bring experience in corporate travel consulting, ticketing, visa processing, and invoice management.
I am seeking long-term management opportunities where I can apply my skills in collections, financial reporting and team leadership to drive continuous improvement and strengthen organizational competitiveness.
Experience
Work history, roles, and key accomplishments
Head of Operations and Collection
Capival Investment Limited
Oct 2020 - Sep 2021 (11 months)
Oversaw transaction reporting, monthly bank reconciliations, payroll disbursements and customer loan account reconciliations while presenting monthly performance reports to the COO and supervising collections workflow.
Collection and Recovery Senior Team Lead
Swiss Credit Limited
Aug 2019 - Sep 2020 (1 year 1 month)
Led the collections unit to achieve departmental targets, coached collectors on compliance and quality, reconciled customer disputes and produced weekly and monthly reports to the head of department.
Corporate Travel Consultant
Travelpaddy.com Limited
Jan 2019 - Aug 2019 (7 months)
Managed corporate and individual travel itineraries, handled hotel bookings, visa processing and ticketing, and processed invoices while maintaining client relationships.
Customer Service Officer (NYSC)
Bank of Industry Limited
Jul 2017 - Jul 2018 (1 year)
Responded to client inquiries, advised customers on loan options, conducted project appraisals and performed pre- and post-disbursement monitoring and loan recovery during NYSC service.
Intern
Bank of Industry Limited
Jun 2013 - Dec 2014 (1 year 6 months)
Performed customer service and administrative tasks, managed customer complaints and supported project visitation, monitoring and loan recovery activities.
Education
Degrees, certifications, and relevant coursework
IEInstitute of Management and Technology, Enugu
Higher National Diploma, Business Administration & Management
2014 - 2016
Grade: Upper Credit
Higher National Diploma in Business Administration & Management (Upper Credit) from the Institute of Management and Technology, Enugu, 2014–2016.
IEInstitute of Management and Technology, Enugu
National Diploma, Business Administration & Management
2011 - 2013
Grade: Upper Credit
National Diploma in Business Administration & Management (Upper Credit) from the Institute of Management and Technology, Enugu, 2011–2013.
Bopton Comprehensive College
West African Senior School Certificate, Secondary Education
2002 - 2008
Completed secondary education at Bopton Comprehensive College in Abule Egba, Lagos State from 2002 to 2008.
Archdeacon Adelaja Primary School
First School Leaving Certificate, Primary Education
1996 - 2002
Obtained First School Leaving Certificate from Archdeacon Adelaja Primary School between 1996 and 2002.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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