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Jesus Castro

@jesuscastro

Message

Customer support manager at VCPK who increased answered calls by 30% and appointments scheduled by 40%.

Colombia

Message

At VCPK, I handled patient calls to schedule appointments and increased the answered-call ratio by 30%. I also helped increase provider appointments scheduled by 40% over the month.

I used eCW and NextGen to process patient requests, and kept an Excel record of calls and appointments. I have a Bachelor's Degree in Foreign Languages from Universidad de Córdoba (CO) and experience in customer support and appointment scheduling.

Experience

Work history, roles, and key accomplishments

Customer Support Manager

VCPK

Dec 2023 - Nov 2025 (1 year 11 months)

- Handled 70+ inbound and 30+ outbound calls from patients to schedule appointments.
- Increased answered calls ratio by 30%
- Achieved a 40% increase in the number of appointments scheduled for providers over the month.
- Actively listened to customer’s problems to escalate issues to the right department when needed.
- Efficiently arranged and updated an Excel sheet of handled inbound/outbound ca