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Jessie Greathouse

@jessiegreathouse

Senior case manager delivering high-volume criminal defense support through process leadership and client-first communication.

United States

Message

What I'm looking for

I’m looking for a leadership-focused role in legal operations or case management where I can own high-volume workflows, coordinate cross-functional teams, and drive process improvements—backed by clear communication, accountability, and fast turnaround outcomes.

I’m an accomplished operations and legal professional with 14+ years of progressive leadership experience across criminal defense, court administration, business operations, and manufacturing management. As a Senior Case Manager at Benjamin Law Firm, LLC, I manage high-volume misdemeanor and felony cases end-to-end, serving as the primary client liaison while coordinating communication between attorneys, courts, prosecutors, law enforcement agencies, and the Missouri Department of Revenue.

I bring a strong operational leadership mindset—preparing and filing pleadings, discovery, motions, and court documents while supporting trial preparation. I’ve improved internal workflows, client communication standards, and case management processes for efficiency and satisfaction, and I’ve led teams and programs with major accountability, including supervising 40+ manufacturing employees and managing an $800K operating budget in a county court supervision program.

Experience

Work history, roles, and key accomplishments

Current

Senior Case Manager

Current

Benjamin Law Firm, LLC

Mar 2023 - Present (3 years 4 months)

Manage a high-volume criminal defense caseload from client retention through case resolution, serving as the primary client liaison. Prepare and file pleadings and discovery, coordinate calendars and deadlines, and improve case management workflows and communication standards.

Criminal Defense Client Liaison Discovery Trial Preparation Accounts Receivable Client Communication

Manufacturing Group Leader

General Motors

Oct 2021 - Dec 2022 (1 year 2 months)

Supervised 40+ union employees in a high-volume manufacturing environment, managing payroll, performance, safety initiatives, and production workflows. Coordinated with logistics and suppliers to maintain continuous production and quality standards.

Team Leadership Unionized Workforce Supervision Payroll Management Manufacturing Operations Production Workflows Logistics Coordination Supplier Coordination Quality Standards Production Continuity

Director of Operations

All Pro Monitoring USA

Dec 2020 - Oct 2021 (10 months)

Directed daily business operations including accounting, financial reporting, and court-related services. Developed company policies and operational procedures, managed accounts payable/receivable and court reporting, and oversaw client supervision programs.

Operations Management Accounting Financial Reporting Policy Development Process Improvement Accounts Payable Accounts Receivable Court Reporting Client Supervision

Assistant Program Coordinator

Office of Population Control

Jun 2016 - Dec 2020 (4 years 6 months)

Oversaw daily operations of a county court supervision program, including staff supervision and report preparation for judges and county leadership. Coordinated with the Missouri Department of Mental Health and other justice system partners.

Program Operations Management Team Leadership Staff Supervision Budget Administration Report Preparation Court Ordered Programs Operations Management

County HouseArrest Case Manager

Office of Population Control

Dec 2011 - Jun 2016 (4 years 6 months)

Managed supervision of 75–300 court-ordered clients, preparing court reports and electronic filings and running client compliance processes. Installed electronic monitoring equipment and conducted client compliance meetings.

Case Management E Filing Supervision Compliance