Jamilah Preston
@jamilahpreston
Client services professional specializing in case management and workforce support.
United StatesWhat I'm looking for
I am a detail-oriented client services professional with extensive experience in case management, probation/parole supervision, and workforce development. I have a proven track record of coordinating services across agencies, developing individualized plans for clients, and delivering crisis intervention and vocational guidance to improve client outcomes.
I excel at managing multiple priorities in fast-paced environments, training staff, preparing performance reports, and maintaining compliance with regulations. My background includes supervising residential programs, conducting courtroom-related interviews, and mentoring clients in job readiness, all with a focus on pragmatic solutions and measurable impact.
Experience
Work history, roles, and key accomplishments
Case Manager
Community Action Agency of Delaware County, Inc.
Apr 2025 - Present (1 year 2 months)
Developed and implemented comprehensive case management plans for 15–20 residents and coordinated services with agencies and healthcare providers to improve client outcomes; provided crisis intervention and de-escalation support.
Bail Interviewer
First Judicial District of Pennsylvania
Aug 2024 - Present (1 year 10 months)
Conducted face-to-face, video, and telephonic interviews and investigations to gather information for arraignment magistrates, verifying addresses and reviewing court history to inform release decisions.
Workforce Development Coordinator
Ardella's House
Sep 2024 - Dec 2024 (3 months)
Provided vocational education and mentoring in career planning, resume writing, and interview preparation; delivered skills development seminars for 12+ participants, improving task prioritization and employability.
Service Coordinator
AmeriHealth Caritas
Dec 2023 - Aug 2024 (8 months)
Prepared service performance reports and maintained accurate records to ensure compliance with government regulations while communicating updates between clients and service providers.
Residential Shift Supervisor
Elwyn
Mar 2023 - Jan 2024 (10 months)
Trained 15 new employees on procedures and safety protocols, maintained accurate resident records and medication logs, and prepared operational reports on census, incidents, staffing, and supplies for management.
Probation/Parole Officer
First Judicial District of Pennsylvania
Apr 2018 - Feb 2023 (4 years 10 months)
Conducted risk assessments and enforced court-ordered supervision for individuals, coordinated rehabilitation services for substance abuse and mental health, and monitored compliance through thorough lifestyle and employment evaluations.
Education
Degrees, certifications, and relevant coursework
Johnson & Wales University
Bachelor of Science, Sports/Entertainment/Event Management
Completed a Bachelor of Science in Sports/Entertainment/Event Management, graduating in May 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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