Jamilah Preston

Developed and implemented comprehensive case management plans for 15–20 residents and coordinated services with agencies and healthcare providers to improve client outcomes; provided crisis intervention and de-escalation support.

Conducted face-to-face, video, and telephonic interviews and investigations to gather information for arraignment magistrates, verifying addresses and reviewing court history to inform release decisions.

Provided vocational education and mentoring in career planning, resume writing, and interview preparation; delivered skills development seminars for 12+ participants, improving task prioritization and employability.

Prepared service performance reports and maintained accurate records to ensure compliance with government regulations while communicating updates between clients and service providers.

Trained 15 new employees on procedures and safety protocols, maintained accurate resident records and medication logs, and prepared operational reports on census, incidents, staffing, and supplies for management.

Conducted risk assessments and enforced court-ordered supervision for individuals, coordinated rehabilitation services for substance abuse and mental health, and monitored compliance through thorough lifestyle and employment evaluations.

Completed a Bachelor of Science in Sports/Entertainment/Event Management, graduating in May 2006.