Jessica Walker

I am a highly motivated and adaptable professional with over three years of experience in the financial services sector, currently specializing in fraud liability at First Direct Bank. My expertise lies in fast-paced, customer-facing environments where I excel in communication, time management, and quickly learning new systems and processes. My role involves complex problem-solving and regular phone-based customer interaction, consistently delivering excellent service.

Since joining First Direct in 2021, I have progressed through several key roles, starting in the customer service call center and moving into the Cards Department. Now, as part of the Fraud Liability team, I handle complex and high-value fraud cases, assessing claims and supporting customers through distressing financial situations. My commitment to confidentiality and regulatory awareness ensures fair outcomes in disputes, and I thrive in a remote work environment, effectively managing my time and communication with internal teams.