Jessica Vyfhuis

Ensured compliance with company policies and established clear strategies for collaborative employee work. Identified and corrected performance issues, provided ongoing staff training, and efficiently handled payroll discrepancies.

Secured pre-authorizations and pre-certifications for medical procedures, examining claims and records to grant coverage approval. Assisted patients and providers with denials, ensuring accurate CPT/Diagnosis coding and scheduling peer-to-peer reviews.

Managed front desk operations, including answering phones and screening patients, while explaining financial responsibilities. Gathered medical and personal information, checked insurance coverage, and processed referrals using EPIC.

Provided compassionate care and assistance to patients, accurately entering and updating patient information including insurance and demographics. Processed payments, verified insurance, and managed patient registration and appointment scheduling.

Monitored patient medical symptoms and administered daily TMS treatments, meticulously documenting medical records. Scheduled appointments, provided educational consultations, and managed all patient disability paperwork.

Interacted with all practice partners, ensuring the waiting room was organized and relaying phone messages to appropriate personnel. Scheduled, rescheduled, and cancelled patient appointments, while updating patient data and processing payments.

Provided detailed pricing information to customers and qualified buyers by understanding their requirements and interests. Successfully closed sales by overcoming objections, negotiating prices, and explaining warranties and financing options.

Completed general education development requirements. This foundational education provided essential skills for further personal and professional growth.