Marci Ruiz

Served as the initial point of contact for over 280 providers, managing a high volume of intake assessments with new clients. Screened clients, identified appropriate care levels, and scheduled appointments while maintaining strong knowledge of HIPAA regulations.

Screened and scheduled patient surgeries, thoroughly educating patients and authorized family members on necessary criteria. Prepared weekly surgical trays, instruments, and documentation, ensuring all orders were received for surgeries.

Managed various medical, consultation, laser, and surgical tasks for a continuous flow of patients, responding to a high volume of incoming phone calls. Provided procedural assistance with biopsies, botox, fillers, and face-lifts, and assisted medical providers with all surgeries, grafting, and slow MOHS.

Managed a heavy call volume of patients and performed EKGs, monitoring patients' blood pressures and heart rates. Completed necessary documentation for medications and prior authorizations, and uploaded/downloaded ABIs for MD's review.

Responded to a high volume of phone calls and coordinated with doctors to confirm daily scheduling, ensuring the timeliness and quality of medical services. Scheduled appointments for veterans and other patients, updating medical information into e-scheduling systems.

Grade: CERTIFIED

Completed a comprehensive program covering medical assisting, health insurance, medical office administration, and pharmacology. Gained expertise in diagnostic procedures, phlebotomy, nutrition, and CPR, leading to certification.

Undertook coursework in General Studies, focusing on subjects such as Art and Philosophy. Developed a broad academic foundation during this period.

Earned a High School Diploma and a Visual Arts and Design Academy Diploma. Focused on general high school curriculum alongside specialized studies in visual arts and design.