Jessica User

Built the company's operations function from the ground up, partnering with C-level leadership to establish processes, systems, and infrastructure. Owns cross-functional operations including quoting, contracts, billing, revenue recognition, and executive reporting.

Managed complex travel relationships for American Express Platinum cardholders, coordinating global arrangements and resolving time-sensitive service issues. Diagnosed and resolved platform, billing, booking, and technical issues across multiple systems.

Developed technology quotes and solution recommendations across SaaS, cloud security, network security, and data protection products using Salesforce. Managed customer and sales operations throughout the quoting and fulfillment lifecycle.

Managed branch operations spanning finance, billing, purchasing, administration, and project coordination for a field-based power engineering services organization. Coordinated project operations including job costing, labor allocation, material procurement, and project tracking using SAP.

Associate of Science in Business Management and Marketing from Mott Community College.