Jessica Tesoniero

Manage the full guest experience for Italian and international visitors at a premium winery restaurant. Plan and lead guided winery tours and food and wine tastings in English and Italian, presenting and selling the estate's wines and boutique products.

Front-line point of contact for resort guests: welcome, order taking, POS operations and cash/card payments. Maintained service quality and accuracy during high-volume peak-season periods.

First point of contact for all visitors: arrivals, reservations and booking changes via the reservation system. Resolved guest enquiries, taking ownership or escalating to the appropriate department.

Managed reception, visitor access and enquiries for client premises under strict security protocols. Resolved visitor issues or routed them to the relevant department.

Delivered customer service to corporate clients and visitors in a high-volume setting, including POS and payments.

Promoted twice in under two years, from food runner to waitress to supervisor and duty manager. Supervised the floor team, managed daily operations and built shift rotas.

Worked in a high-pressure, high-volume environment following strict quality and safety procedures.

Led bar staff: scheduling, task distribution and standard operating procedures. Managed procurement, supplier selection and payments within an allocated budget.

Pursuing a Bachelor's degree in Tourism Sciences and Cultural Heritage Management, currently in progress.

Completed a Diploma in Classical Humanities from Liceo Classico R.K. Kennedy in Salerno, Italy.