Open to opportunities

Laura Battagello

@laurabattagello

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Hospitality professional specializing in hotel front desk service and guided wine experiences for international guests.

Italy

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What I'm looking for

I’m looking for a challenging, dynamic hospitality role where I can combine front desk expertise with warm, multilingual guest care. I want to support smooth operations, solve issues calmly, and grow in an environment that values professionalism and continuous learning.

I’m a positive, sunny, and resourceful hospitality professional with a strong work ethic, responsibility, and a real desire to keep learning. I bring a caring, precise, and punctual approach to service, and I enjoy working with people while delivering professional, elegant, and clean hospitality.

My most recent experience is as a Wine tasting host, where I provide guided wine tastings, wine service, and winery tours for an international clientele, including primarily guests from Austria. I also completed the Level 1 course offered by the Italian Sommelier Association (AIS), strengthening my confidence in turning hospitality into a wine-focused guest experience.

Previously, I worked as a Five-Star Hotel Receptionist handling full front office operations in a large property for up to 500 international guests. I managed guest welcome and check-in, provided detailed information about the hotel and services, handled guest complaints, coordinated with all hotel departments, arranged excursions, processed payments, and completed check-out procedures.

I also spent more than three years as a Front Desk Receptionist at a four-star hotel serving a predominantly Austrian clientele. I managed reservations via email and telephone using hotel management systems and platforms including 5 Stelle, Booking.com, Expedia, HRS, and Weekendesk, coordinated group arrivals and on-site events, and even supervised housekeeping staff and the night auditor while taking care of cash handling, invoices, receipts, daily cash reconciliation, and closing procedures.

Experience

Work history, roles, and key accomplishments

Current

Wine Tasting Host

Current

Nani Rizzi Società Agricola

Apr 2026 - Present (3 months)

Provides guided wine tastings, wine service, and winery tours for an international clientele. Completed AIS (Italian Sommelier Association) Level 1 course to support wine knowledge and hospitality.

Wine Tasting Wine Service Winery Tours Guest Relations Wine Education (AIS Level 1)

Five-Star Hotel Receptionist

Hotel Marinedda Thalasso&Spa

May 2025 - Oct 2025 (5 months)

Managed front desk reception for a hotel accommodating up to 500 international guests. Handled welcome and check-in, guest complaints, payments, check-out procedures, and coordination across hotel departments including arranging excursions.

Welcome Complaint Handling Coordination Excursion Coordination Payment Processing

Chef de Rang

Vegas Grill

Feb 2025 - May 2025 (3 months)

Supervised a restaurant section for a venue with up to 300 seats and a British/Nordic clientele. Managed service team coordination, took orders, and ensured an outstanding guest experience.

Restaurant Section Supervision Order Taking Guest Service Service Coordination

Restaurant Waitress

Restaurante Varadero

Jun 2024 - Nov 2024 (5 months)

Worked as a waitress at a waterfront restaurant with a cocktail bar and live music. Handled cocktail bar opening/closing, table and tray service, cocktail preparation, restaurant setup and organization, dining section management, and cash handling.

Cocktail Bar Opening Closing Tray Service Cocktail Preparation Restaurant Setup Dining Section Management Cash Handling

Front Desk Receptionist & Back Office

Hotel Diana

Jul 2021 - May 2024 (2 years 10 months)

Worked as a front desk receptionist and back office employee for over three years at a four-star hotel. Managed reservations and front office operations, handled guest reception including during group arrivals and events, supervised housekeeping and the night auditor, and performed cash handling with daily cash reconciliation, invoices, and receipts.

Front Desk Operations Guest Reception Reservations (Email Telephone)Cash Handling Invoice Processing Cash Reconciliation Online Vacation Apartment Management Group Arrival Coordination Breakfast And Restaurant Operations During Shifts Housekeeping Supervision

Waitress

Da Ugo Ristorante

Feb 2021 - Oct 2021 (8 months)

Provided table and guest service in a fine seafood restaurant. Developed a structured, practical approach to hospitality through service responsibilities.

Guest Service