Looking for a job

Jessica Talbert

@jessicatalbert

Message

I manage customer orders, records, and high-volume account support with accuracy.

United States

Message

What I'm looking for

I'm seeking administrative support, office coordination, customer success, or operations roles where I can manage records, support customers, coordinate across teams, and keep high-volume work accurate and organized.

At Carahsoft Technology Corporation, I process, book, and manage customer orders while maintaining accurate documentation and resolving order issues.

I coordinate with vendors, sales teams, and billing departments to support timely fulfillment, including hardware orders, bookings, and submissions.

Previously at ASM Research, I supported military members, students, and parents with account setup, loan servicing, repayment options, financial aid, and retirement account inquiries in a high-volume call center.

I bring more than five years of administrative and customer service experience across order management, data entry, customer account support, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Order Management Specialist

Current

Carahsoft Technology Corporation

Jan 2023 - Present (3 years 9 months)

Processed, booked, and managed customer orders while ensuring accuracy and compliance. Coordinated with vendors, sales teams, and billing departments to facilitate timely order fulfillment.

Order Management Data Entry Salesforce Microsoft Office Customer Support Documentation Issue Resolution

Customer Service Representative 2

ASM Research

Mar 2021 - Dec 2023 (2 years 9 months)

Assisted military members, students, and parents with account setup, loan servicing, and federal financial aid programs. Provided guidance on FAFSA applications, grants, and loan forgiveness options.

Customer Service Account Management Data Entry Documentation Call Center Financial Aid Loan Servicing