Aston Lurry

Manage and resolve title-related issues, ensuring compliance with internal standards and regulatory requirements. Collaborate cross-functionally to improve workflows and enhance customer experience.

Created and implemented SOPs for Private Label Resolution Queue processing, streamlining training for new staff. Partnered with leadership to identify process gaps and recommend corrective actions.

Handled inquiries from customers, dealers, and third parties via phone and written correspondence.

Maintained accurate account records, processed transactions, and supported customer account maintenance.

Performed financial transactions and account maintenance while ensuring compliance and confidentiality. Promoted banking products through consultative client interactions.

Trained, scheduled, and supervised FOH staff, ensuring service excellence. Achieved '4 Stars of Excellence' award for outstanding guest service.

Directed hiring, onboarding, and performance management for FOH and BOH staff. Implemented training and safety programs that ensured compliance with health standards.

Facilitated onboarding sessions, mock calls, side-by-sides, and graduation presentations for new hire classes. Provided deskside assistance and one-on-one coaching during nesting, increasing accuracy and confidence among new agents.

Earned a Culinary Arts Certificate from Climb CDC in Gulfport, MS.

Earned an Advanced Diploma from Choctaw County High School in Butler, AL.