Jessica Quaid Menendez

Direct day-to-day operations for a six-person household, coordinating transportation, vendors, home projects, and competing priorities. Build and maintain systems, routines, and contingency plans to keep recurring responsibilities organized and moving forward.

Stepped into a business in operational crisis after the unexpected departure of the prior Director of Operations, quickly rebuilding critical systems, recovering institutional knowledge, and restoring structure across day-to-day operations. Built a comprehensive SOP and process library and reviewed P&L activity to identify unnecessary spending.

Joined a lean three-person practice as the primary operations and client-service lead, quickly becoming the central point of execution across onboarding, account paperwork, client service, CRM management, and day-to-day business operations. Helped scale the organization from three team members to eight in approximately two years.

Grew from a financial assistant into the operational right hand for a top-performing Northwestern Mutual practice, expanding scope over eight years across operations, investments, marketing, hiring, client experience, and strategic execution. Helped support significant business growth, including a $30M+ increase in assets under management.

Represented the Buccaneers across community outreach, sponsorship activations, fan engagement, and high-visibility game-day events over four NFL seasons. Selected as one of 40 students to serve on the Buccaneers Student Advisory Board, contributing to community engagement and organizational initiatives.