Open to opportunities

Jessica Murphy

@jessicamurphy1

Message

Dynamic professional with 22 years in customer service and administration.

United States

Message

What I'm looking for

I am looking for a role that values client satisfaction and teamwork, with opportunities for professional growth.

I am a dynamic professional with over 22 years of experience in customer service and administrative roles, excelling in front desk operations and patient care coordination. My expertise lies in managing client relations, scheduling appointments, and handling insurance claims, ensuring a seamless experience for all clients. I am adept at maintaining electronic health records and implementing efficient office procedures, committed to delivering exceptional service and fostering a welcoming environment.

Throughout my career, I have held various positions that have honed my skills in enhancing client satisfaction and operational efficiency. At 20/20 Eyeglass Superstore, I managed front desk operations and coordinated patient care, while my role as a Patient Care Coordinator at Brevard Vision Care allowed me to optimize daily operations and improve patient relationships. I pride myself on being a strong communicator, focused on creating positive experiences for clients and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Brevard Vision Care

Oct 2021 - Present (3 years 9 months)

Managed patient scheduling and appointment confirmations, optimizing daily operations. Coordinated patient communications and follow-ups, enhancing client relationships.

Scheduling Staff Training Office Protocol Development

Front Desk/Receptionist

20/20 Eyeglass Superstore

Aug 2018 - Present (6 years 11 months)

Managed front desk operations, greeting and assisting clients with inquiries and appointments. Coordinated patient care by scheduling appointments and ensuring accurate insurance claim processing.

Patient Care Coordination Electronic Health Records

Caregiver

Neil Yowell

Dec 2016 - Present (8 years 7 months)

Provided compassionate care to clients, ensuring comfort and safety. Coordinated schedules and managed daily activities for multiple clients.

Scheduling Medication Management Client Relationship Management

Area Supervisor

Ross Stores Inc.

Sep 2013 - Present (11 years 10 months)

Supervised daily operations for multiple store locations, enhancing team productivity and sales performance. Trained and developed staff in customer service best practices, driving improved client satisfaction.

Staff Training Inventory Management Merchandising Team Leadership

Department Manager

Wal-Mart

May 1995 - Present (30 years 2 months)

Managed daily operations for front-end services, ensuring high customer satisfaction. Coordinated staff schedules to optimize workflow and service delivery.

Operations Management Scheduling

Education

Degrees, certifications, and relevant coursework

Eau Gallie High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Participated in extracurricular activities and developed strong interpersonal and communication abilities.

Eastern Florida State College

Associate of Science, Office Administration

Pursued an Associate of Science in Office Administration, focusing on key administrative principles and practices. Developed proficiency in office management, record keeping, and administrative support functions.