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jessica wilderJW
Open to opportunities

jessica wilder

@jessicawilder

Assistant Manager and CNA with hands-on customer service, documentation, and senior care experience.

United States
Message

What I'm looking for

I’m looking for a role where I can grow—using my Assistant Manager and customer service strengths while supporting people with my CNA background, documentation, and dependable shift leadership.

I’m an Assistant Manager who’s comfortable in fast-paced retail—putting out freight, opening/closing, making store deposits, managing inventory, running shifts, and supporting employees through different positions. I also bring strong customer service skills from cashier and server roles.

I’m equally grounded in patient-centered care as a Certified Nursing Assistant, helping with residents’ daily living, documentation, taking vital signs, and providing dementia and Alzheimer’s support. I’m a steady, solutions-focused person who also enjoys orienting new hires and keeping operations running smoothly.

Experience

Work history, roles, and key accomplishments

TA

Customer Service Representative

TLC & Associates

Sep 2022 - Nov 2022 (2 months)

Made outbound calls to schedule doctor appointments for residents. Coordinated appointment scheduling through phone-based customer service.

Education

Degrees, certifications, and relevant coursework

MC

Motte College

Associate's degree, Medical Billing & Coding

2020 -

Pursuing an associate’s degree in Medical Billing & Coding starting in June 2020.

TG

Technical College System Of Georgia

GED, General Educational Development (GED)

2008 -

Completed a GED through the Technical College System of Georgia in September 2008.

Tech stack

Software and tools used professionally

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